Add a WhatsApp Business account in Distributed
Updated
Introduction
This functionality allows you to add WhatsApp Business accounts to your profile and interact with them seamlessly. As a Distributed User, you can effortlessly integrate WhatsApp Business accounts into your contacts and use Sprinklr to reach out to these accounts or respond to their queries in a compliant way.
Use Case
As a distributed user, I can engage with customers instantly, improving response times and customer satisfaction.
It helps provide immediate assistance to customer queries and issues, enhancing the support experience.
Interacting with customers allows me to establish highly effective communication that helps close deals, clarify issues, pitch offers, and more.
Benefits
Personalized and timely interactions, leading to higher conversion rates and sales
Facilitates quick and effective communication, improving productivity.
Some of the Relevant Personas: Sales representatives
To Add a WhatsApp Business Account in Distributed Site
1. Log in to your Distributed account.
2. Click the Profile icon in the bottom left corner and select Settings from the popup window.
3. Click Accounts and navigate to the WhatsApp Business Channel corresponding to the channel you select. Add Account corresponding to the profile you select.
4. It will then re-direct to a new page to enter your Facebook login details and click Log In.
5. Click Get Started and then click Continue in the bottom right corner.
6. Select your Facebook account and click Continue in the bottom right corner.
7. Select your WhatsApp Business account or fill in the necessary details and click Continue in the bottom right corner.
8. In the Verify Your WhatsApp Business number window, select or enter your WhatsApp Business number, and choose the verification method by checking Text Message or Voice Call. Click Continue in the bottom right corner.
9. Enter the 6-digit verification code in the given field and click Verify.
10. In the You're Ready to Chat with WhatsApp Users window, click OK in the bottom right corner.
11. Now, your Account has been added in Sprinklr, and you are ready to use.
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