The accounts added in Sprinklr Distributed occasionally need to be re-added or reauthorized to continue using them. There are several reasons that may lead to an account becoming inactive. One such reason is the password of an account being changed natively. In such a case, the same account becomes inactive in Sprinklr platform. To know about these reasons in detail, View Deactivated Account and Deactivation Reason in Distributed.

To Re-Authorize/Re-Add an Account

1. Log in to the Distributed environment.

2. Click Profile & Settings at the bottom of the Menu bar to the left. Select Settings.
   

3. Select the Accounts tab.

4. Move to the deactivated account. Click the Options icon adjuscent to the account, and select Activate or Delete account, based on your preference.

   

   Move to the account with Credentials expired. Click the Options icon adjuscent to the account, and select Reauthorize account or Delete account, based on your preference.