Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.

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Key Features

Comprehensive Data Integration - Use any tool such as CRM, Website, or APIs to integrate data into Sprinklr.

Omni-Channel voice-led Campaigns - Reach out to customers on Voice, WhatsApp, SMS, etc. with one single journey.

AI Driven Dialer ​- Connect customers consistently with dialers that can predict agent availability. Auto-modify the pacing rate and keep call abandonment rates as low as possible. ​

Deep Analytics and Reporting: Measure business results by analyzing and maximizing your Advocacy efforts.

Automated Callbacks: System-generated callbacks to increase agents’ productivity.

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Sprinklr Cloud Outbound Dialer

Dialer Types

Sprinklr Voice Architecture

Outbound Journey

A standard Outbound journey can be seen here. Campaign manager configures a campaign, the system dials out, the customer answers the call, and voice channel is established between the agent and the customer.