Out of office emails are an automated response mechanism used by users to indicate their unavailability, such as during a vacation, business trip, or other absence. However, when an end customer has an existing case associated with their profile and sets an out of office reply, a reply from the brand may trigger an automatic out of office email, potentially creating a new case in Sprinklr.

To prevent the generation of new cases due to automatic replies, a condition can be employed to link the out of office reply to the same case rather than creating a new one. This approach ensures that customer cases remain organized and efficient, reducing the likelihood of confusion or lost information. By implementing this strategy, brands can optimize their customer support processes and provide a seamless experience for their customers.

Condition to catch Out of office (Auto submitted) Emails-

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