Export Articles from Sprinklr Knowledge Base
Updated
This is a step-by-step guide on how to bulk import your existing content into Sprinklr Knowledge Base. To learn more about the automatic import process click here.
Export Articles
1. Click the New Tab icon. Under the Sprinklr Service tab, select Knowledge Base within Resolve.
2. Hover over the Options icon on the top and select Export.
Note: Please ensure you have the required permissions. To learn more, see Sprinklr Service Permissions.
3. Select the desired articles, click the Options icon on the top, and select Export as HTML or Export as Excel.
Once the export file is ready to download, you will get a platform notification with the HTML or Excel report link to download.
For the Excel export report, note that
The content will be in plain text without media (image, GIF, video, etc).
The content will get truncated when it reaches the character limit 32,767.
