Ad Comment Moderation for Instagram
advertising
ad comment moderation
Updated
7 hours ago
, by [Redesign] Sprinklr Help Center
Learn about the new Instagram comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.
The table below provides you with information about the types of comments that can be fetched and if it requires Sprinklr’s advertising module to be enabled:
Post Type | Sprinklr Support | Requires Sprinklr Ads |
Organic | Yes | No |
Boosted | Yes | No |
Dark Sponsored | Yes | Yes* |
*Instagram dark post comments require the Facebook Ad Account to be added and are seen through the ad account, not the page
The table below provides you with information about the types of actions that can be taken on comments on Instagram ads.
Action | Supported | ||
Organic | Dark Ads* | Shadow Post Ads** | |
Reply to Comment | Yes | Yes | No (API Limitation) |
Delete Comment | Yes | Yes | No (API Limitation) |
Reply to Direct Message | Yes | No | NA |
Like Comment | No | No | No |
Hide Comment | Yes | No | No |
Disable Comments | No | No | No |
Ban Profiles to Comment | No | No | No |
*Instagram Dark Post Ad comments require the Facebook Ad Account to be added and are grabbed through the ad account, not the page
**Shadow Posts are the posts where a user had selected Use Facebook Page as Instagram Page option. This results in Instagram creating a shadow page, with the name same as that of the Facebook page. Users will not have an option to follow the account on Instagram for shadow posts.