Slack Integration in Advocacy
Updated
Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Slack
Supported Integrations
Broadcast
Importance
Brands can significantly increase the exposure and impact of the Advocacy content, driving more reach, engagement and conversion by broadcasting it onto Slack channel.
It allows brands to activate their advocates by reaching where they are and making content more accessible to them.
How to broadcast into Slack
Launch the Advocacy Site from your device.
Log in to your respective Advocacy Site and click Content Management in the left pane.
Choose the desired Published Post and click Broadcast in the bottom right corner of the published post tab.
In the Broadcast Post window,
Under the Select Accounts field, choose Slack account from the drop-down menu. Note that the accounts in the Broadcast Post window are the names of the Teams Channels available for you to broadcast your post.
Under the Enter Title field, you are required to enter a title for the post.
Under the Enter Message field, you can update the message as per your requirements.
Click on Broadcast.
Setup and configuration for Broadcast:
To broadcast Advocacy posts on Slack channels, admins are required to configure the Incoming Webhook for a desired Slack channel.
You can configure the webhook name, description and image to comply with the brand guidelines.
Once the incoming webhook is set up, you can reach out to Sprinklr Support for adding the webhook as an Advocacy integration connector.
To start broadcasting to Slack, you need to give permissions to the intended broadcasters from Advocacy Site Roles and Permissions