A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly.

A rich menu is a set of rich menus that can be changed by the user’s action individually. There are several ways we adapt a dynamic rich menu to improve user experience. Imagine that we are building a restaurant bot. We have 3 groups of customers which are Baby Boomer, Gen X, and Millennials. They are generally different in terms of their perspective, needs, and limitations. To smoothly serve these 3 groups in one bot, we need to design our bot’s flow for each group. In this article, we are focusing on a rich menu. Therefore, we should have at least 3 rich menus. For example, Baby boomer should have a big font size and healthy food on a rich menu. Gen X should have informative functions. Millennials should have a stunning design and trendy food as shown in the image below.

There can be 3 parts to a rich menu:

• Image: Only JPEG or PNG format. Recommended size 2,500 x 1,686 pixel

• Tappable area: It is able to be assigned actions, for example, a postback event. You can create a tappable area of up to 20.

• Chat bar: To open or close the rich menu.

Staps to Create a Custom Rich Menu

1. Click the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Listen.

2. In the Accounts (Settings) window, click All Channels in the top left corner of the section bar to filter the accounts by LINE.

3. Hover over the account's Options icon and select Custom Rich Menu. 

4. In the Line Rich Menu Library window, click Add Rich Menu in the top right corner or in the middle of the window (if no custom rich menus have been added).

5. In the LINE Rich Menu Configuration window, fill in the details as per your requirements. For more information, see LINE Rich Menu — Field Description.

6. Click Save in the bottom right corner of the LINE Rich Menu Configuration window.

LINE Rich Menu — Field Description