Sprinklr provides Template Messages that are rendered by LINE. When agents or bots share the LINE template message, customers will view the rendered templates via the LINE app.

What are Template Messages?

LINE Template Messages are messages with predefined layouts which you can customize. The following type of LINE Template messages are available in Sprinklr:

• Card

• Confirm

• Carousel

• Image Carousel

To Create a LINE Template Message in Asset Manager

1. Click the New Tab icon . Under the Sprinklr Social tab, click Assets within Engage.

2. In the top right corner of the Asset Management window, click Add Asset and select Add Omni Chat Templates from the dropdown.

3. In the Create New Asset window, enter a Name and optional Description for your asset under the Basic Details section.

4. Under the Asset Specific section, select any one of the following as the Template Type from the dropdown menu and LINE from the Channel dropdown. For more information, see LINE Template Message — Field Descriptions.

   • Card

   • Confirm

   • Carousel

   • Image Carouse

5. Under Asset Details, select Campaigns, Sub Campaigns, Status, Available from, Visible from, Expires on, Tags, Restricted, Brands, Persona, Customer Journey Stage, Automated Tags, and Information. 

6. Under Asset Sharing, select the Workspaces and Users/Users Groups you want to share your asset with. Check the Visible in all workspaces box to make it visible in all workspaces.

7. Next, apply the desired Properties to the asset.

8. Click Save in the bottom right corner to create the template.  

LINE Template Message — Field Descriptions

Terms	Description
Card
Image Aspect Ratio	Select the Image Aspect Ratio from the drop-down menu.  The aspect ratio options are available:  Rectangle Square
Button Element
Upload Image	Click the Image Uploader icon  and select the desired image from DAM, or Media Valet or Upload a new image.
Image Size	Select the Image Size from the drop-down menu.  The aspect ratio options are available: Contain Cover
Image Background Color	By default, it is set as #ffffff. If you wish, you can change the image background color.
Title	Enter the title for the Button element.
Alt Text	Enter the alt text for the template.
Description	Enter the description for the template.
Default Action
Label	Enter a label for the default action.
Action	Select the desired action from the drop-down menu.
Action Button 1
Label	Enter a label for the action.
Action	Select the desired action from the drop-down menu.
Add New Button	If you wish, click to add more action buttons.

Confirm
Confirm Element
Title	Enter the title for the Confirm Element.
Alt Text	Enter the alt text for the Image.
Action Button 1
Label	Enter a label for the default action.
Action	Select the desired action from the drop-down menu.
Action Button 2

Carousel
Alt Text	Enter the alt text for the template.
Image Aspect Ratio	Select the Image Aspect Ratio from the drop-down menu.  The aspect ratio options are available:  Rectangle Square
Image Size	Select the Image Size from the drop-down menu.  The aspect ratio options are available: Contain Cover
Carousel Element 1
Upload Image	Click the Image Uploader icon  and select the desired image from DAM, or Media Valet or Upload a new image.
Title	Enter the title for the Carousel Element.
Description	Enter the description for the Carousel Element.
Image Background Color	By default, it is set as #ffffff. If you wish, you can change the image background color.
Default Action
Label	Enter a label for the default action.
Action	Select the desired action from the drop-down menu.
Action Button 1
Label	Enter a label for the action.
Action	Select the desired action from the drop-down menu.
Add New Button	If you wish, click to add more action buttons.
Carousel Element 1
Add New Carousel Element	If you wish, click to add more carousels.

mage Carousel
Alt Text	Enter the alt text for the template.
Image Element 1
Upload Image	Click the Image Uploader icon  and select the desired image from DAM, or Media Valet or Upload a new image.
Action Button 1
Label	Enter a label for the action.
Action	Select the desired action from the drop-down menu.
Add New Image Element	If you wish, click to add more action buttons.