LINE Capabilities and Limitations

Updated 

LINE is a mobile-first application where users can exchange texts, images, video, and audio, and conduct free VoIP conversations and video conferences. We currently support the exchange of messages via the LINE Business Connect API.

LINE accounts that can be added, include Official Accounts with LINE Business Connect capability and LINE Business Connect Accounts.

This article covers the capabilities and limitations of LINE.

Note: API Limitation - The functionality is not available for Sprinklr to build. 
Functionality
Sprinklr Supported
Notes
General
Manage Profiles

Yes

 

Add Followers to a Profile List
Yes

 

Message Templates:
  1. Card

  2. Confirm

  3. Carousel

  4. Image Carousel

 

Yes

 

Publishing

For details on media recommendations, see LINE Media Recommendations.

Publish Text

Yes

 

Publish Photo

Yes

 

Publish Video

Yes

 

Publish Sticker

No

API Limitation

Publish Audio

Yes

 

Add Quick Reply Buttons

Yes

 

Add Emojis to Messages

Yes

 

Update Timeline Photo

No

API Limitation

Broadcast Messages

Yes

 

Reply to Messages

Yes

 

Publish Image Map

Yes

 

Publish Rich Image

No

API Limitation

Publish Rich Video

No

API Limitation

Schedule Post

Yes

 

Publish to Specific Target Audience

Yes

 

Customize Images 

No

API Limitation

View Conversation Threads

Yes

 

View Messages

Yes

 

View Replies

Yes

 

Edit a Published Post

No

 

Add Ads Accounts

Yes

 

Website Conversions

Yes

 

Gain Friends

Yes

 

Publish Ad Campaigns

Yes

 

View Multi-cast Message

Yes

 

View Number of the Posts

Yes

 

View Number of Sent Messages

Yes