Engagement within Sprinklr provides a way to manage your team’s response workflows from organized dashboards. Sprinklr allows you to manage inbound messages through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolutions.

To Create a LINE Column

1. Click the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. In the Engagement Dashboard, click Add Column in the top right corner to create a new column.

3. Select LINE from the Add New Column window. You can also search for it in the search bar above.​

4. In the Add New LINE Column window, select a column to add from the given options. ​

5. Enter the Basic Information for your column. Note that the preview of your column will render on the right-hand pane.

6. Enter Workflow Properties as desired. Workflow properties refer to the properties applied in Sprinklr, either automatically or manually, that determine the message's workflow status, user assignment, priority, Spam designation, and sentiment.

7. Provide the Custom Properties as desired. Configuring additional properties in an Engagement Dashboard column, you can specify messages to include or exclude based on the properties that have been applied to the message.

8. After you've provided all the details for your column, click Create Column in the bottom right corner to create a new column.

Upon creation, your column will be available in your current dashboard for you to engage with. For more information on engagement capabilities for the different LINE account types, see Engagement in LINE Capabilities and Limitations. 

Capabilities and Limitations

LINE is a mobile-first application where users can exchange texts, images, video, and audio, and conduct free VoIP conversations and video conferences. We currently support the exchange of messages via the LINE Business Connect API.

LINE accounts that can be added, include Official Accounts with LINE Business Connect capability and LINE Business Connect Accounts.

This article covers the capabilities and limitations of LINE.

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