Conditions applicable with Listening Rule

Updated 

Listening Rules in Sprinklr allow you to create conditions and actions that will execute on Listening content.

Listening Rule Type Conditions

The following are the conditions for Listening Rules.

  1. The Properties of the Mentions

  2. The Source of the Message

  3. The Properties of the Message

  4. The Profile of the Message Sender

The Properties of the Mentions

The Properties of the Mentions Conditions are conditions applicable to users mentioned within the message.

Condition
Description
Brand Name

The brand name of the product.

Gender

The gender of the message sender.

Language

The language of the message.

Media Type

The type (source) of the message.

Sentiment

The tone of the message. The sentiment options are as follows: positive, negative, and neutral.

Country

The country the message was sent from.

Topic

The topic of the message that has been set up in Listening.

Topic Group

The topic group of the message that has been set up in Listening.

The Source of the Message

The Source of the Message Conditions are conditions applicable to the source of the message.

Condition

Description
Channel
The social network such as Facebook and Twitter.
Account
The specific social network account the message is coming in to. This condition can be an account or an account group.
Message Type
The type of message. This could be Facebook Comment, Twitter Reply, or LinkedIn Post.
Persistent Searches
The list of search terms set up in Monitoring. Once the Persistent Search is set up you can select from a list of your persistent searches and create a rule based on the messages that are pulled in via the search.
Partner Queue

The Partner Level Queues that have been set up.

Client Queue

The Client Level Queues that have been set up.

The Properties of the Message

The Properties of the Message Conditions are conditions applicable to the properties of the message.

Condition
Description
Text
The specific words or phrases in the message.
Tag

Refers to the descriptive terms associated with the message that have been created within Custom Fields as message tags. (See Custom Fields).

Hashtag
The words or phrases that come after the “#” symbol and are included in the messages. For example: #ilovesprinklr. The “#” symbol is not required when entering the conditions.
Spam
Refers to whether the message is spam.
Auto-Tag Message

Refers to automatically tagging a message.

Conversation Initiated by
The brand, or a fan who started the conversation.
Alert Severity

Refers to the severity measure for your smart alerts. It tells you how severe the anomaly is, 1 being the lowest and 10 the highest.

Alert Severity Increase

If set to yes, you will be getting alerts only when the severity level is higher than the previously received alert.

Language
The language of the message.
Sentiment

The tone of the message. The sentiment options are as follows: positive, negative, and neutral.

Priority

The priority of the message. The number and names of each option can be set up within Custom Fields. (See 

Custom Fields).

Geo. Target Country
The country the message was targeting.
Post Type
The type of message. This can be Facebook Comment, Twitter Reply, or LinkedIn Post.
Assignment Present
Refers to whether the message has been assigned to anyone.
Message Creation Time Since
The earliest time the message was created.
Message Creation Time Until
The latest time the message was created.
Partner Custom Fields
The Partner Level Inbound Message Custom Fields.
Client Custom Fields

The Client Level Inbound Message Custom Fields.

The Profile of the Message Sender

The Profile of the Message Sender Conditions are conditions applicable to the message Sender’s Profile.

Condition
Description
Name

The name of the sender.

Followers Count

The number of followers the sender has on the account.

Bio

The specific words or phrases in the sender’s biography.

Influence Index Score

The numeric value of the Influence Index.

Spam Index Score

The numeric value of the Spam Index.

Tag

The descriptive terms associated with the message that have been created within Custom Fields as message tags. (See Custom Fields).

Client Profile List

The Client level profile lists that have been set up.

Partner Profile List

The Partner level profile lists that have been set up.

Partner Profile Properties

The profile properties setup in Partner Level Custom Field.

Client Profile Properties

The profile properties setup in Client Level Custom Field.