Conditions applicable with Listening Rule
Updated
Listening Rules in Sprinklr allow you to create conditions and actions that will execute on Listening content.
Listening Rule Type Conditions
The following are the conditions for Listening Rules.
The Properties of the Mentions
The Source of the Message
The Properties of the Message
The Profile of the Message Sender
The Properties of the Mentions
The Properties of the Mentions Conditions are conditions applicable to users mentioned within the message.
Condition | Description |
Brand Name | The brand name of the product. |
Gender | The gender of the message sender. |
Language | The language of the message. |
Media Type | The type (source) of the message. |
Sentiment | The tone of the message. The sentiment options are as follows: positive, negative, and neutral. |
Country | The country the message was sent from. |
Topic | The topic of the message that has been set up in Listening. |
Topic Group | The topic group of the message that has been set up in Listening. |
The Source of the Message
The Source of the Message Conditions are conditions applicable to the source of the message.
Condition | Description |
Channel | The social network such as Facebook and Twitter. |
Account | The specific social network account the message is coming in to. This condition can be an account or an account group. |
Message Type | The type of message. This could be Facebook Comment, Twitter Reply, or LinkedIn Post. |
Persistent Searches | The list of search terms set up in Monitoring. Once the Persistent Search is set up you can select from a list of your persistent searches and create a rule based on the messages that are pulled in via the search. |
Partner Queue | The Partner Level Queues that have been set up. |
Client Queue | The Client Level Queues that have been set up. |
The Properties of the Message
The Properties of the Message Conditions are conditions applicable to the properties of the message.
Condition | Description |
Text | The specific words or phrases in the message. |
Tag | Refers to the descriptive terms associated with the message that have been created within Custom Fields as message tags. (See Custom Fields). |
Hashtag | The words or phrases that come after the “#” symbol and are included in the messages. For example: #ilovesprinklr. The “#” symbol is not required when entering the conditions. |
Spam | Refers to whether the message is spam. |
Auto-Tag Message | Refers to automatically tagging a message. |
Conversation Initiated by | The brand, or a fan who started the conversation. |
Alert Severity | Refers to the severity measure for your smart alerts. It tells you how severe the anomaly is, 1 being the lowest and 10 the highest. |
Alert Severity Increase | If set to yes, you will be getting alerts only when the severity level is higher than the previously received alert. |
Language | The language of the message. |
Sentiment | The tone of the message. The sentiment options are as follows: positive, negative, and neutral. |
Priority | The priority of the message. The number and names of each option can be set up within Custom Fields. (See Custom Fields). |
Geo. Target Country | The country the message was targeting. |
Post Type | The type of message. This can be Facebook Comment, Twitter Reply, or LinkedIn Post. |
Assignment Present | Refers to whether the message has been assigned to anyone. |
Message Creation Time Since | The earliest time the message was created. |
Message Creation Time Until | The latest time the message was created. |
Partner Custom Fields | The Partner Level Inbound Message Custom Fields. |
Client Custom Fields | The Client Level Inbound Message Custom Fields. |
The Profile of the Message Sender
The Profile of the Message Sender Conditions are conditions applicable to the message Sender’s Profile.
Condition | Description |
Name | The name of the sender. |
Followers Count | The number of followers the sender has on the account. |
Bio | The specific words or phrases in the sender’s biography. |
Influence Index Score | The numeric value of the Influence Index. |
Spam Index Score | The numeric value of the Spam Index. |
Tag | The descriptive terms associated with the message that have been created within Custom Fields as message tags. (See Custom Fields). |
Client Profile List | The Client level profile lists that have been set up. |
Partner Profile List | The Partner level profile lists that have been set up. |
Partner Profile Properties | The profile properties setup in Partner Level Custom Field. |
Client Profile Properties | The profile properties setup in Client Level Custom Field. |