Single Sign-On (Advocacy)
Updated
This is the most recommended way of signing up to an Advocacy platform. If your company has added Single Sign-On app on Sprinklr environment, you can easily get it enabled for Advocacy platform as well to allow employees to login using their corporate credentials.
Users can find and click the Log In button on the Advocacy site landing page.
Sprinklr Advocacy supports two types of Single Sign On:
SP Initiated: This means that the Service Provider (Sprinklr) initiates the SSO request by sending a SAML request to the Identity Provider (Client) after they click on the SSO button. Once the advocate logs in, Identity Provider (Client) sends a response to the Service Provider (Sprinklr) in the form of a SAML assertion authorizing the login and identifying the advocate, at which time if the advocate was valid Sprinklr would log them in. Sprinklr supports SP-initiated login for Sprinklr Core Web and Mobile, as well as for Advocacy.
IDP Initiated: IDP-initiated SSO is started not from a Sprinklr login page, but from the client’s end through either a link that the client’s IT team provides, or via a Sprinklr tile in the client’s employee portal. When the IDP link is hit, or the tile is clicked in an employee portal, this would cause the Identity Provider (Client) to send a SAML assertion to the Service Provider (Sprinklr) authorizing the login and identifying the advocate, at which time if the advocate was valid Sprinklr would log them in. Sprinklr supports IDP-initiated SSO for Sprinklr Core Web and Advocacy login only. IDP-initiated SSO is not supported for mobile.
Steps to Configure SSO:
Contact your Success Manager to enable SSO.
A support ticket needs to be raised to enable SSO, if not already enabled (If the client is already using Sprinklr's other modules, then possibly SSO would already be setup)
Once it's enabled, ask the client to fill the SSO Checklist.
Once the SSO checklist is filled, go to All settings within Listen under Platform Modules.
Go to the Manage Customer tab, and click Single Sign-Ons.
Click Add Single Sign On in the top right corner. You will see the below form opens:
Ensure that Do you want to enable SSO for Advocacy? Checkbox is checked. If the SSO is already set up, to use it for Advocacy, this is the first step that you need to take.
Click the New Tab icon. Under the Sprinklr Social tab, click Admin Console within Engage.
Hover over the Options icon alongside the desired Advocacy Community and select View Sites.
Next, hover over the Options icon alongside the desired Site and select Build Site.
Click the Login tab. Select SSO as the authentication type. There are several elements that you can edit to make changes to the content and layout of the login page of your Advocacy site.
