Actions with logout rules
Updated
Logout Rules are initiated when a user changes the availability or status. The Logout rule affects how messages are assigned to users within the platform based on availability statuses. For example, if you log out from the Sprinklr platform then based on the user conditions, the chosen action takes place.
To learn more about getting the 'logout rules being triggered by status change' capability enabled in your environment, please work with your success manager. |
Logout Rule Actions
Logout Actions are applied when the user logs out from the system.
Logout Action | Description |
Set User Status | Set the desired user status. |
Unassign Messages | Removes the messages from Assign to me column. |
Unassign Tasks | Removes the messages that are assigned to you in the Approval Queue. |
Move Message To Last Work Queue | Moves the messages to the last work queue. |
Work Queue | Adds the messages that are assigned to you to the selected Work Queue. |
Unassign Cases | Unassign the cases from the selected queue. |
Unassign Video Tasks | Unassign the video tasks from the selected queue. |
Partner Queue | Adds the messages that are assigned to you to the selected Partner Queue. |
Remove Client Queue | Remove the message from the selected Client Queue. |
Remove Partner Queue | Remove the message from the selected Partner Queue. |
Pause processing clock for cases | This action can be used to more accurately gauge users' response times by preventing the processing clock from continuing to run while they are logged out. |
Update User Skill proficiency | Update the user skill proficiency score based on user status. |