Sprinklr's WFM solution aims at providing a seamless experience for the agents to access their schedule, place shift bids, swap their preferred shifts, raise leave requests and so on. It is an ecosystem for the agents to cater to most of their basic work needs.

For agents to access their work schedule on the Sprinklr platform, the agents can follow these steps:

Step 1: On the Sprinklr dashboard, navigate to the Home page, click on My Schedule Icon on the left rail to open My Schedule Module.

Step 2: Agents can view their schedule for the week that's selected in a calendar view at the center of the landing page. They can also adjust the week dates to see their past or future schedules from the date range selector at the top of this page.

Week View - Hover over a particular shift on any day to view the activities inside the schedule.

Step 3: Click on the dropdown and select Month to view the monthly schedule. Use the arrows to move across different dates.

Hover over a particular shift on any day to view the activities inside the schedule.