Supported Asset Types for Channels in Customer Journeys

Updated 

3 hours ago

It is mandatory to create Assets for every channel, before you add them in the customer journey. Here is the details on all the supported asset types for respective channels that you can choose for a journey on Journey Facilitator. 

Supported Asset Types for Channels

Channel
Message Type
Supported Asset Type
Email
Post

  • Email Template

  • Custom Links

  • Text

  • Image (Email body + Attachment)

  • Dynamic Image

  • Video (Email body + Attachment)

  • Gif (Email body + Attachment)

Facebook Messenger

Feedback 

  • Text

 

List Template

  • Text

  • Image

  • Dynamic Image

  • Gif 

 

Multiple Products (Carousel)

  • Text

  • Image

  • Dynamic Image

  • Gif

 

Product

  • Text

  • Image

  • Dynamic Image

  • Gif

 

Quick Replies

  • Text

  • Image

  • Dynamic Image

  • Gif

WhatsApp Business

HSM

  • Text

  • Image (header)

  • Emoji

SMS
Simple Text
POST
MMS (Check Service Provider)

  • Custom Links

  • Text

  • Emoji

Voice Call / IVR

Audio

  • Audio

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