Supported Channels for Journey Facilitator
Updated
Modern customers interact with brands across multiple touchpoints, such as, emails, SMS, chat, push notifications, in-app messages, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation.
Before You Begin
Before you begin to use any of the supported channels in your marketing automation strategy, you need to:
Have an account in the channel
Add that account to Sprinklr
Supported Channels for Marketing Automation
Channel | Feature |
Email is the most widely used and among the top ROI-generating channel of communication. Use email marketing in combination with other modern marketing channels to improve your customer engagement strategy. | |
SMS is one of the most efficient ways to communicate with customers even when they are offline. Engage customers in real time by sending personalized text messages. | |
WhatsApp is the most widely used instant messaging app, and its popularity is growing rapidly as a modern marketing channel. Unlock its power to connect more meaningfully to your customers on the their preferred messaging channel. | |
Conversational marketing on Facebook Messenger has changed the way consumers and brands interact on the social platforms. Personalized messaging on Facebook Messenger helps you get more value from social by having one-on-one conversations with customers at scale. You can use it for recommending products, gaining audience insights, offering discounts, engaging through fun quizzes, etc. | |
With IVR Journey Facilitator you can send recorded voice messages and receive and process responses to those voice messages. Using the IVR process you can create the voice message, and then you can add it in the journey as necessary. |