Native Release Notes
Updated
iOS & Android Native SDK
Version 8.0.0
Release Date: 13th Sep, 2024
Enhancements:
Dynamic Wait Time & Queue Position: You can use placeholders to indicate estimated wait time for a live agent or position in the waiting queue in the conversation screen [Article]
Landscape Mode: We now support landscape orientation
Inline Events: You can now show agent assignments and unassignments as inline events on the live chat conversation screen [Article]
Home Screen Actions: You can now clear sessions, delete all conversations, and close all conversations directly from the home screen actions [Article]
Sneak Peak: Agents now have the ability to see what users are typing in real-time during a live chat conversation in Care Console [Article]
Expire Old Conversations: Brands can now expire old conversations for users, and can even set how long after the last message the conversation will expire [Article]
Video Calling:
We have upgraded Zoom SDK version to v1.11.0
Important Note: Zoom has enforced a minimum version policy for Zoom SDK. If you are using Zoom Video Call, please upgrade to Sprinklr Live Chat SDK v8.0.0 by 02/09/2024 [Article]
If you use video call functionality, the minimum Android API level should be 24
The minimum Android API level for your app should be 23 to ensure the Sprinklr SDK can be integrated
Added support for prod18 and prod19
Bugs
Fixed issue: The conversation screen now opens correctly from a push notification when the app is in the background and the messenger SDK is mounted
Some other minor bug fixes
Version 7.1.2 [iOS Only]
Release Date: 13th Sep, 2024
Bugs
Resolved the issue where apps were being rejected during Apple's review process due to FontAwesome6Free-Solid.ttf font file
Important Update:
This release is specific to iOS Devices only. If you are using an Android device, kindly ensure that you are using Version 7.1.1
If you are using co-browsing and video call, please continue using the zoom and co-browsing zip files from v7.1.0
Version 8.0.0-beta.1
Release Date: 30th Aug, 2024
Enhancements:
Dynamic Wait Time & Queue Position: You can use placeholders to indicate estimated wait time for a live agent or position in the waiting queue in the conversation screen [Article]
Landscape Mode: We now support landscape orientation
Inline Events: You can now show agent assignments and unassignments as inline events on the live chat conversation screen [Article]
Home Screen Actions: You can now clear sessions, delete all conversations, and close all conversations directly from the home screen actions [Article]
Sneak Peak: Agents now have the ability to see what users are typing in real-time during a live chat conversation in Care Console [Article]
Expire Old Conversations: Brands can now expire old conversations for users, and can even set how long after the last message the conversation will expire [Article]
Video Calling:
We have upgraded Zoom SDK version to v1.11.0
Important Note: Zoom has enforced a minimum version policy for Zoom SDK. If you are using Zoom Video Call, please upgrade to Sprinklr Live Chat SDK v8.0.0 by 02/09/2024 [Article]
If you use video call functionality, the minimum Android API level should be 24
The minimum Android API level for your app should be 23 to ensure the Sprinklr SDK can be integrated
Added support for prod18
Bugs
Fixed issue: The conversation screen now opens correctly from a push notification when the app is in the background and the messenger SDK is mounted
Some other minor bug fixes
Version 7.1.1 [Android Only]
Release Date: 12th Aug, 2024
Enhancements
Added support for Flexbox v3.0.0
Important Update: This release is specific to Android Devices only. If you are using an iOS device, kindly ensure that you are using Version 7.1.0
Version 7.1.0
Release Date: 5th Aug, 2024
Enhancements
Incorporating External Header: Brands can now incorporate their own header into the live chat, replacing Sprinklr's default header
Action Control: Brands can now directly control live chat actions from their own header using our new SDKs. We are introducing several SDKs that enable tracking of previously opened screens, allowing clients to manage back actions, delete conversations, and close discussions as required
Improved Pre-Auth Flow: Enhancing the pre-auth flow by making few user details optional, while ensuring that User ID and Hash are mandatory
Update Agent Persona Configuration: Refer to the Persona Configuration in the Personalize Your Live Chat article for more details
Added Support upto React Native Version 73.9
Bugs
Improved screen reader behavior in mobile live chat to maintain focus position and announce received messages sequentially for enhanced accessibility
Some other minor bug fixes
Version 7.1.0-beta.2
Release Date: 17th July, 2024
Enhancements
Incorporating External Header: Brands can now incorporate their own header into the live chat, replacing Sprinklr's default header
Action Control: Brands can now directly control live chat actions from their own header using our new SDKs. We are introducing several SDKs that enable tracking of previously opened screens, allowing clients to manage back actions, delete conversations, and close discussions as required
Improved Pre-Auth Flow: Enhancing the pre-auth flow by making few user details optional, while ensuring that id and Hash are mandatory
Update Agent Persona Configuration: Refer to the Persona Configuration in the Personalize Your Live Chat article for more details
Bugs
Improved screen reader behavior in mobile live chat to maintain focus position and announce received messages sequentially for enhanced accessibility
Some other minor bug fixes
Version 7.0.0
Release Date: 26th Jun, 2024
Enhancements
Added Support upto React Native Version 73.8
Customer Initiated Video or Audio Call
Through Chat Actions: Customers can now initiate a video/audio call directly to an agent from chat actions, giving them more control over their interactions and reducing wait times for agent-initiated calls. Please refer here for more details
Through Asset: Agents can use macros or Brands can utilise Conversational AI to publish the video/audio call asset, allowing customers to initiate a video/audio call at their convenience, enhancing the flexibility and responsiveness of customer support. Please refer here for more details
Through Info Card: Customers can start a video/audio call directly from their home screen, simplifying the process and improving user experience by making multi modal interactions more accessible. Please refer here for more details
Click to Video or Audio Call: Enhance customer-agent interactions with auto-initiating video/audio call upon starting a chat session. This will allow customers to connect with an agent instantly in a single click enhancing customer experience, ensuring faster and more efficient support
Error Specific Messages:
Enhancing the customer experience with tailored error messages
File Type Restriction: Introduced a specific error message "File upload failed: Unsupported file type" to inform customers when an unsupported file type is uploaded
File Size Limit: Added a specific error message "File upload failed: file size should not exceed XX MB" to notify customers when they attempt to upload a file that exceeds the size limit
Corrupt File or Network Issues: Improved error handling with the message "File upload failed: file corrupt or network issue" to provide clearer guidance when there are file integrity or network problems
Unavailability Screen Changes and Event Tracking:
Introduced a new screen to inform users when live chat is unavailable, enhancing transparency and user experience during downtime. Please refer here for more details
Event tracking has also been updated with LIVE_CHAT_UNAVAILABLE to provide better insights into app performance and availability
Some other minor bug fixes
Version 7.0.0-beta.1
Release Date: 11th Jun, 2024
Enhancements
Added Support upto React Native Version 73.8
Customer Initiated Video or Audio Call
Through Chat Actions: Customers can now initiate a video/audio call directly to an agent from chat actions, giving them more control over their interactions and reducing wait times for agent-initiated calls. Please refer here for more details
Through Asset: Agents can use macros or Brands can utilise Conversational AI to publish the video/audio call asset, allowing customers to initiate a video/audio call at their convenience, enhancing the flexibility and responsiveness of customer support. Please refer here for more details
Through Info Card: Customers can start a video/audio call directly from their home screen, simplifying the process and improving user experience by making multi modal interactions more accessible. Please refer here for more details
Click to Video or Audio Call: Enhance customer-agent interactions with auto-initiating video/audio call upon starting a chat session. This will allow customers to connect with an agent instantly in a single click enhancing customer experience, ensuring faster and more efficient support
Error Specific Messages:
Enhancing the customer experience with tailored error messages
File Type Restriction: Introduced a specific error message "File upload failed: Unsupported file type" to inform customers when an unsupported file type is uploaded
File Size Limit: Added a specific error message "File upload failed: file size should not exceed XX MB" to notify customers when they attempt to upload a file that exceeds the size limit
Corrupt File or Network Issues: Improved error handling with the message "File upload failed: file corrupt or network issue" to provide clearer guidance when there are file integrity or network problems
Unavailability Screen Changes and Event Tracking:
Introduced a new screen to inform users when live chat is unavailable, enhancing transparency and user experience during downtime. Please refer here for more details
Event tracking has also been updated with LIVE_CHAT_UNAVAILABLE to provide better insights into app performance and availability
Some other minor bug fixes
Version 6.2.0
Release Date: 13th May, 2024
Enhancements
We've included support for React Native version 0.72.12.
Rich text asset enhancement: We've incorporated new features allowing for the inclusion of buttons with URL links, text back options, and direct phone calls within our existing rich text format.
New Grid and Pill Variant Asset Support: Introducing two new assets – Grid and Pill variants of the Quick Select Card – now available for mobile alongside the existing web support.
Enhanced Messenger Event Tracking: In this update, we've expanded the range of messenger events available for debugging purposes, providing greater insight into app performance. Please refer to the installation guide for more details
Version 6.2.0 (beta)
Release Date: 24th Apr, 2024
Enhancements
We've included support for React Native version 0.72.12.
Rich text asset enhancement: We've incorporated new features allowing for the inclusion of buttons with URL links, text back options, and direct phone calls within our existing rich text format.
New Grid and Pill Variant Asset Support: Introducing two new assets – Grid and Pill variants of the Quick Select Card – now available for mobile alongside the existing web support.
Version 6.1.1 [iOS Only]
Release Date: 15th Apr, 2024
Enhancements
Minor fixes related to Wultra:- Remove Wultra from their pod files.
As per iOS guidelines, we've added support for Privacy Manifest to describe the use of required reason APIs. Beginning May 1, 2024, apps must detail such API usage in the manifest to be accepted on App Store Connect (in the code you write or included in a third-party SDK)
Important Update: This release is specific to iOS Devices only. If you are using an Android device, kindly ensure that you are using Version 6.1.0
Version 6.1.0
Release Date: 29th Mar, 2024
Enhancements
Enhanced Messenger Event Tracking: In this update, we've expanded the range of messenger events available for debugging purposes, providing greater insight into app performance. Please refer to the installation guide for more details
Logger Integration: Introducing a logging system, which can handle logging events at different levels, enhancing the app's diagnostic capabilities. Please refer to the installation guide for more details
Dark Mode Support: Embrace a more comfortable viewing experience with the introduction of Dark Mode, perfect for low-light environments and reducing eye strain. Please refer to the installation guide for more details
Custom Gradient on Home Screen: Tailor your home screen to your unique style preferences by incorporating custom gradients, adding a personal touch to your live chat experience.
Cobrowsing Support: Collaborate effortlessly with the new cobrowsing feature, allowing users to share their screen with others for enhanced teamwork and communication. Please refer here for more details
Status Card Support: Introducing status cards, a new feature allowing users to update customers on the health status of critical resources. These resources, such as tools or services frequently interacted with, can now be monitored directly, enhancing customer experience by minimizing the need for repetitive agent contact. Please refer to the installation guide for more details
Disable attachments for Customers: You now have the option to disable attachments for customers within live chat sessions, streamlining communication by removing the attachment icon from the interface.
Version 6.0.1
Release Date: 8th Mar, 2024
Enhancements:
Added Support for prod5 and prod17 environments.
Some minor bug fixes.
Version 6.0.0
Release Date: 2nd Mar, 2024
Enhancements
Interact on a Video Call with your customer, enhancing the experience of resolving queries
Introduced support for floating date and time, enhancing the ability to track conversations more effectively.
Added Support for Disclaimer Card. Refer here
Added Support for Information Cards to notify customers about latest updates and informations. Refer here
A new Retry Message option has been added, allowing users to resend messages with ease
Users can now customise sound notifications, providing a personalised touch to their messaging experience
We've added a convenient option for the customer to just click and jump to the latest message, making navigation more efficient
With just one click, users can now navigate directly to the newest unread message, even if it's not within the viewport
Enjoy improved readability with the introduction of font scaling, allowing users to adjust text size according to their preference
Ensured compliance with WCAG 2.1 AA standards, enhancing accessibility for all users
Strengthen security with the implementation of SSL pinning for a more secure communication environment
Manage to enable or disable your In-app Notifications
Version 3.6.6 [Android Only]
Release Date: 7th Feb. 2024
Resolved minor crash fixes
Important Update: This release is specific to Android Devices only. If your are using an iOS device, kindly ensure that you are using Version 3.6.5
Version 3.6.5
Release Date: 5th Dec. 2023
Enhancements:
Added support for custom dynamic asset with data coming from external APIs
Added support for external locale
Enhanced app state events by sending critical events to the parent app
Bugs:
Fixed issues with Translation string in the HR locale
Resolved an issue in app close tracking event
Some other minor bug fixes
Version 3.6.4
Release Date: 20th Nov. 2023
Enhancements:
Min supported SDK version in Android is now 21.
Some minor bug fixes.
Version 3.6.3
Release Date: 15th Nov. 2023
Enhancements:
Customized text label for "Start Conversation" CTA when limited to only one conversation.
Introduced Live Chat event tracking and analysis.
Added support for prod6, prod8, prod12, prod15, and prod16 environments.
Bugs:
Fixed localization of days on Conversation Screen.
Resolved rendering issues with Agent Image on Home Page.
Fixed Push Notification’s Permission Dialog Box when disabled by the parent app.
Various fixes and improvements for Translations.
UI fix for Expired Conversation Screen.
Fix to hide non-supported message templates by removing empty space
Version 3.6.2
Release Date: 22nd Sept. 2023
Enhancements:
We now support iOS 17 and Android 14
Min supported SDK version in Android is now 23
Version 3.6.1
Release Date: 13th Sept. 2023
Note: This version has some minor bug fixes
Version 3.6.0
Release Date: 8th Sept. 2023
Enhancements:
Upgraded infra and all dependencies to the latest version
UI optimisations - show agent name while typing, show connectivity banner, show start a conversation CTA, remove close conversation toast
Version 3.5.2
Release Date: 10th July 2023
Note: This version has some minor bug fixes
Version 3.5.1
Release Date: 7th July 2023
Enhancements:
iOS sdk is now compatible with xcode version 14.3
Improved notification strings along with localisation support
Bugs:
UI fixes in Dynamic asset
Redirect to the existing open conversation if users tries to open new conversation SDK while conversation limit has been set to 1
Disable the reply box when ManualResponse is restricted
Version 3.5.0
Release Date: 21st June 2023
Features:
Persistent Menu
UI changes (increase width of message containers, reduce space between button card CTAs)
Display message timestamp outside of the message box
Improve reply box styling
Version 3.4.2
Release Date: 31st May 2023
Note: This version has some minor bug fixes
Version 3.4.1
Release Date: 6th May 2023
Note: This version has some minor bug fixes
Version 3.4.0
Release Date: 28th April 2023
Features:
Allow users to upload files covering pdf, .txt, .doc, .docx, .ppt, .pptx, .xls, .xlsx
Version 3.3.1
Release Date: 6th May 2023
Note: This version has some minor bug fixes
Version 3.3.0
Release Date: 6th March 2023
Features:
Support for Modern skin
Rich text on live chat home page (add custom images, align text and image, change text color, change text font size)
Show case status on conversation and conversation list view
Bug fixes around styling
Version 3.2.0
Release Date: 23rd Jan 2023
Features:
Minor bug fixes
Support for prod11 env
Support to listen to external events
Allow navigation to speciifc conversaion on live chat
Version 3.1.1
Release Date: 10th Jan 2023
Features:
Added supported for updating client context (profile custom fields)
Version 3.1.0
Release Date: 25th Nov 2022
Features:
Bug fixes around push notifications
Able to download chat transcript
Version 3.0.0
Release Date: 7th Oct 2022
Features:
Moved react native version from 63.3 to 67.3
Bug fixes around animation and navigation
Version 2.0.0
Release Date: 10th Sept. 2022
Features:
Migrated Android to use SDK version 31
Optimised SDK size by taking out some external dependencies and adding support to inject them on demand
Version 1.0.0
Release Date: 23rd Aug 2022
Features:
Allow users to send message
Allow theme configuration for live chat