What is an Advanced node?

The Advanced nodes are nodes that have been built for a particular use case and are currently being tested under Limited Availability.

List of Advanced Nodes

The following Advanced nodes are available:

• Repeat Parent Reply

• Conversational Survey

• Manage Records

• Knowledge Base

• Schedule Callback

• Merge Profile

• Send SMS/Email/WhatsApp

• Product Recommendation

• Guided Workflow

• Agent Handover

• Deflect

• Agent's Appointment

• Smart Appointment - Reach out to Sprinklr Support to get this node configured.

• Submit Survey

To add advanced nodes to your dialogue tree, follow these steps to enable them.

How to Enable Advanced Nodes

1. Go to Advanced Settings and click on Miscellaneous Settings.

   

2. Find Additional Settings and turn on the Enable Advanced Nodes toggle.