Conditions applicable with outbound rules
Updated
Brands can leverage outbound rules in Sprinklr's Rule Engine to control the properties of messages that have been published. Users can also create Outbound rules to automate actions on scheduled outbound messages based on some set conditions. Below, is a list of the Outbound Rule Condition types and the specific sub-conditions within those condition types.
Outbound rule conditions
The following are the conditions for Outbound Rules.
Channel properties of the message
The Channel Properties of the Message are conditions applicable to the channel.
Condition | Description |
Channel | Social networks such as Facebook and Twitter. |
Account | Refers to the specific social network account the message is coming in. This condition could be an account or an account group. |
Message Type | The actual message. This could be a Facebook Comment, Twitter Reply, or LinkedIn Post. |
Message Subtype | Refers to whether the message is or is not a message subtype. |
Account Owner User ID | Select User or User Group. |
Properties of the outbound message
The Properties of the Message Conditions are conditions applicable to the published message itself and its properties.
Condition | Description |
Campaign | The campaign the message is associated with. |
Geo. Gating Country | The country the message is gating. |
Geo. Target Country | The country the message is targeting. |
Request Source | Refers to the source message or posts requested. |
Social Asset | The media within the Message. |
Is post created after account added in Sprinklr | Refers to the post is published at a time after the account addition (in Sprinklr) time. |
Tag | Refers to the descriptive terms associated with the message that has been created within Custom Fields as message tags. |
Text | The specific words or phrases in the message. |
Title | Refers to the subject of an e-mail conversation. The Title condition is only associated with the email account type. |
Is Variant | This refers to whether the message is a variant or not. |
Is Branded Content | Refers to the condition to check sponsored posts ("with" tag posts). |
Is Dark Post | Refers to the condition to check if the post is a dark post. |
Message Keywords
| You can select a keyword list that the message contains or doesn't contain. |
You can set the keywords for any particular words you don't wish to be searched. In other words, this condition will help you to skip searching any particular keywords. | |
Channel Metadata | To update the metadata and tags in a YouTube Video. |
Case properties of the Message
The case properties of the message conditions are conditions applicable to the case associated with the message.
Condition | Description |
Does message's parent message have a case associated to it | This refers to any case that is associated with the message's parent message. |
Account Name | Refers to the name of the account the message, to which case is associated, is published from. |
Accounts | Refers to the account type the message, to which case is associated, is published from. This could be Facebook, Twitter, Instagram, etc. |
Business unit | Refers to the business unit of the message, to which case is associated. This could be Account Services, Collections, and Bankruptcy. |
Case Property | This refers to the properties of the case that is associated with the message. |
Case Reason | This refers to the reason for creating the case. |
Case Type | This refers to the type of case. |
Case Created | This refers to the date the case was created on. |
Handled By | This refers to the user handling the case. |
Priority | This refers to the priority of the case. This could be Very Low, Urgent, Medium, etc. |
Properties of the In Reply to message
The properties of the In Reply to Message contains the message level Custom Fields that validates the fan message to which the brand is replying.
Condition | Description |
In reply to Partner Custom Property | Refers to the partner custom properties that validate the fan message to which the brand is replying. |
In reply to Client Custom Property | Refers to the client custom properties that validate the fan message to which the brand is replying. |
Properties of Campaign
The Properties of the Campaign Conditions are conditions applicable to the campaign associated with the message.
Condition | Description |
Archived | This refers to whether the associated campaign is archived or not. This could be a Yes or No. |
Status | This refers to the status of the associated campaign. This could be Draft, Approved, or Expired |
Goal | This refers to the goal of the associated campaign. This could be Product Awareness, Brand Engagement, or Brand Awareness. |
Milestone | This refers to the milestone set with the associated campaign. This could be Production, Planning, Briefing, etc |
Workflow Initiated | This refers to the workflow initiated on the associated campaign. This could be No, Yes, or Completed. |
Properties of Sub-campaign:
The Properties of the Sub-Campaign Conditions are conditions applicable to the sub-campaign associated with the message.
Condition | Description |
Archived | This refers to whether the associated sub-campaign is archived or not. This could be a Yes or No. |
Status | This refers to the status of the associated sub-campaign. This could be Draft or Approved. |
Goal | This refers to the goal of the associated sub-campaign. This could be Product Awareness, Brand Engagement, or Brand Awareness. |
Milestone | This refers to the milestone set with the associated sub-campaign. This could be Production, Planning, Briefing, etc |
Workflow Initiated | This refers to the workflow initiated on the associated sub-campaign. This could be No, Yes, or Completed. |
Profile of the message author
The Profile of the Message Author Conditions are conditions applicable to the author's profile.
Condition | Description |
Author Name | The creator of the message. |
Users | The number of followers the sender has on the account. |
Post when it is a reply
The Cases Attached to the Messages Conditions are conditions applicable to the messages received on the posts made by the brand.
Condition | Description |
Client Profile List | Refers to the Client level profile lists that have been set up. |
Partner Profile List | Refers to the Partner level profile lists that have been set up. |
Tag | Select from existing tag configurations. |
Fan Subscription | Select the desired fan subscription from the drop-down menu. |
Client Profile Properties | Refers to the profile properties set up in Client Level Custom Fields. |
Partner Profile Properties | Refers to the profile properties set up in Partner Level Custom Fields. |
Audience being targeted
The Audience being targeted conditions are applicable to the targeted audiences, brands, etc. within the post.
Condition | Description |
Targeted Brands | The brands targeted within the post. |
Targeted Cities | The cities targeted within the post. |
Targeted Gender | The genders targeted within the post. |
Targeted Locales | The locales targeted within the post. |
Targeted Sports | The sports targeted within the post. |