What is Home Page feature?

The homepage is a critical aspect of the Supervisor Console for managing and monitoring the activities of their team. Upon logging in, Home Page gives a thorough overview of their team's key performance metrics, enabling them to quickly evaluate the performance of their agents, tickets, and team as a whole. They can identify areas which needs their attention and take appropriate action. Supervisors can view a variety of crucial pieces of information on the home page, which is created to be a one stop shop for all the information. They can -

- View team performance over last 24 hours

- View real time team status

- Monitor escalated tickets

- Manage their To-Dos

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Benefits of Home Page

Monitor Real time performance

See a snapshot of your team's real time performance under one umbrella and take appropriate actions to deliver the best care to your customers.

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Lead your team more effectively

It aids supervisors in leading their team effectively and providing exceptional customer service. The home page equips managers with the real-time data and user-friendly interface they need to locate and address problems quickly, ensuring that their team consistently performs at its best.

Schedule your day to day tasks

Supervisors can schedule and note down their day to day tasks providing them with a plan. This helps in completing daily objectives effectively.