Agents can provide customers with PCI-compliant secure forms at any time during a live chat conversation, to deliver requested sensitive information confidentially​.

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Some points to note:

• The sensitive data collected can only be temporarily accessed by the agents.

• Automatic form expiration for customers outside the valid submission window.

• By default, PCI data stays in PCI environment for 60mins but this is something which can be changed on request

• Agents can view data as many times until data expires.

• Sensitive information is masked by default in the platform.

• You can hide the Show Data button for agents by reaching out to your Success Manager.