What is Peer to Peer Chat feature?

An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with their team members directly through the Sprinklr interface. Whether it's resolving complex issues, sharing best practices, or simply communicating in real-time, Sprinklr's this feature streamlines communication and makes collaboration easier.

How can Peer to Peer Chat benefit Supervisors ?

Promotes everyday communication and collaboration

Peer to Peer chat helps supervisors to everyday engage with their team members in which they can share task updates, raise support requests and provide any feedback. This promotes consistency and approachability in the team.

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Connect with remote workers

Many organisations are now promoting hybrid work options in which the employees have flexibility to chose from working from office or home. Internal chat feature can be used to sync with the remote team members and work with them in unison.

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Increased transperency and accountability

Through group chats, messages can be shared across multiple team members which creates transperency and aligns everyone on the same page.