Enable Notification Templates in Advocacy
Updated
Admin can determine the notification preferences in the Admin Console. As an admin, you can determine whether or not Mobile, Site, and Email notifications will be sent out on specific occasions. You can also enable these notification templates. Here is how notifications are configured in the Admin Console.
Steps to Setup Notification Preferences in Admin Console
Note: Only Admins can access and set up notification preferences.
Click the New Tab icon
. Under the Sprinklr Social tab, click Admin Console within Engage.
In the Community window, hover over the Options icon
alongside an Advocacy Community and select View Sites.
Next to the site you'd like to make changes to, hover over the Options icon
and select Build Site.
In the site dashboard bar, click Notifications to navigate to the Notifications tab.
In the Notifications tab, check the boxes for the Notification Templates that you want to enable.
Web Push Notifications
Web push notifications on the Sprinklr Advocacy platform ensure that advocates are immediately informed of important updates and actions via pop-up messages on their browser screens. Admins can send push notifications to the advocates, which will appear as pop up messages on their browsers, even if they are occupied on another tab. By clicking on the push notification, the advocate will get redirected to the Advocacy site. These notifications are designed to keep advocates consistently updated about their actions and awards on the platform, boosting engagement and encouraging frequent visits.
Note: No additional enablement is required for this feature to be available on your environment. If you enable Platform notifications, web push notifications will get automatically enabled.
Notifation Templates | Available for | Description |
Community User Approved | Get notified when you are approved as a community user in advocacy site | |
Community User In active | Get notified when you are inactive for a long time in advocacy site | |
Community User Pending | Get notified when your application is under approval | |
Community User Revoked | Get notified when your profile gets revoked by the admin | |
Community User Rejected | Get notified when your profile gets rejected | |
Community User Screener Pending | Get notified when you have logged in to advocacy but not filled the screener yet | |
New Posts Available | Mobile, Platform | Get notified when new posts are available for sharing |
Announcement | Mobile, Platform | Get notified when an announcement is available |
Points | Mobile, Platform | Get notified when you gain points |
Awards | Mobile, Platform, Email | Get notified when you unlock Awards |
Post shared | Mobile, Platform | Get notified when your post is successfully shared on a social channel |
Post Failed | Mobile, Platform | Get notified when your post fails to be shared on a social channel |
Post Sent For Approval | Mobile, Platform | Get notified when your post is sent for admin's approval before it gets shared on the channel |
Ready For Manual Publish | Mobile, Platform | Get notified when your post is ready to be published on instagram or facebook |
Post Sent for Processing | Mobile, Platform | Get notified when your post is uploaded to channel for processing |
Post Approved by Admin | Mobile, Platform, Email | Get notified when the admin approves your post that was submitted for approval |
Post Rejected by Admin | Mobile, Platform, Email | Get notified when the admin rejects your post that was submitted for approval |
Current streak is broken | Mobile, Platform, Email | Get notified when your current streak is broken |
Current streak is going to break | Mobile, Platform | Get notified when your current streak is going to break |
Comment Mentions | Mobile, Platform | Get notified when someone mentions you in a Comment |
Comment on Thread | Mobile, Platform | Get notified when someone adds a comment to your subscribed threads |
Reply on thread | Mobile, Platform | Get notified when someone adds a reply to your subscribed threads |
Assigned Roles | Mobile, Platform | Get notified when an admin assigns you new roles |
Withdrawn Roles | Mobile, Platform | Get notified when an admin withdraws you from one of your roles |
Suggestion Published | Get notified when your suggestion gets published | |
New Reaction Campaign Launched | Mobile, Platform | Get notified when a new reaction campaign is launched and you haven't subscribed yet |
Reaction Campaign Like | Mobile, Platform | Get notified when we perform a native like for you via reaction campaign |
Account Deactivated | Mobile, Platform, Email | Get notified when your social account gets deactivated |
Account Pre Expiry | Mobile, Platform, Email | Get notified when your social account is about to get deactivated |
Published post deletion | Get notified when your published post gets deleted from the channel | |
Suggestion Rejected | Mobile,Platform,Email | Get notified when your suggestion gets rejected |
Suggestion Approved | Mobile,Platform,Email | Get notified when your suggestion gets approved |
Suggestion Uploaded | Get notified when your suggestion is uploaded | |
Advocacy Post Approved | Mobile,Platform,Email | Get notified when the Advocacy post curated by you is approved by the Admin |
Advocacy Post Rejected | Mobile,Platform,Email | Get notified when the Advocacy post curated by you is rejected by the Admin |
Advocacy Post Sent For Approval | Mobile,Platform,Email | Get notified when the Advocacy post curated by you is sent for admin's approval |
Advocacy Post Published | Mobile,Platform | Get notified when the Advocacy post curated by you is successfully published for everyone else to share |
Advocacy Post Publishing Failed | Mobile,Platform | Get notified when the Advocacy post curated by you fails to publish |