Setup Gamification Criteria with Points and Badges in Advocacy

Updated 

Gamification, the strategic integration of game mechanics into Advocacy, aims to elevate user engagement, adoption, and loyalty within the platform. Advocacy sites house an extensive array of content tailored for employee sharing.  
Brands leverage this content sharing to amplify their brand's social media impact. This is where gamification steps in, influencing user behavior and driving increased content sharing.  
Gamification employs game elements such as points, leaderboards, badges, and rewards to motivate advocates, fostering a sense of competition, accomplishment, and enjoyment.

Key Gamification Elements 

  • Points: Admins can award advocates points for activities like content sharing, liking, commenting, and channel engagement. 

  • Badges: Advocates receive badges based on activities or accumulated points, instilling a sense of achievement. 

  • Leaderboards: Providing a comprehensive view of advocate performance, leaderboards encourage healthy competition. 

  • Rewards: Admins can run contests, rewarding leaderboard toppers with prizes, boosting participation. 

Importance of Gamification 

  • Increased Engagement: Gamification challenges and competition drive active participation. 

  • Behavior Reinforcement: Advocates engage in desired actions to earn badges and rewards. 

  • Improved Motivation: Badges and points provide a sense of progress, fueling motivation. 

  • Enhanced User Adoption: Gamification makes the platform interactive and enjoyable, boosting adoption. 

  • Community Building: Gamification nurtures collaboration, healthy competition, and social interaction. 

  • Data and Insights: Advocate activities are tracked, providing insights for program optimization.

Note: Use of this capability requires that Advocacy Marketing be enabled in your environment. To learn more about getting Advocacy Marketing enabled, please work with your Success Manager.

Steps to Access the Gamification Tab

Note: Only Admins can access and set up a Gamification Tab.

  1. Click the New Tab icon Space Add New Tab Icon. Under the Sprinklr Social tab, click Admin Console within Engage.

  2. In the Community window, hover over the Options icon Space_Icon_Options (Vertical).pngalongside an Advocacy Community and select View Sites.

  3. Next to the site you'd like to make changes to, hover over the Options icon  Space_Icon_Options (Vertical).pngand select Build Site.

  4. In the site dashboard bar, click Gamification to navigate to the Gamification tab.

  5. In the Gamification tab, there are a number of elements that you can edit to configure your Gamification Rules. For more information, see Gamification Tab — Field Descriptions below.

  6. For better Points Visibility for Advocates​, click the Show Gamification Point Criteria to Advocates checkbox.

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  7. Click Save in the bottom right corner, and publish the site to view the changes.

Select Appearance of Points Icons

Admins can choose the appearance of points icons in the advocacy site, providing a more tailored and engaging experience to the advocates. Admins have a range of options, allowing them to choose icons from Admin console.

Here is how an Admin can choose the appearance of points icons.

  1. Click the New Tab icon Space Add New Tab Icon. Under the Sprinklr Social tab, click Admin Console within Engage.

  2. In the Community window, hover over the Options icon Space_Icon_Options (Vertical).pngalongside an Advocacy Community and select View Sites.

  3. Next to the site you'd like to make changes to, hover over the Options icon  Space_Icon_Options (Vertical).pngand select Build Site.

  4. In the site dashboard bar, click Gamification to navigate to the Gamification tab.

  5. Under Points Icon, click the icon, and select your preferred icon from the Pick Icon window.

  6. Click Save in the bottom right corner, and publish the site to view the changes.

Gamification Tab — Field Descriptions

Term

Description

Gamification

Disable Gamification

Check the Disable box to completely disable Gamification on your site.

Allow users to toggle gamification for themselves

Check the box to allow users to gamification for themselves.

Don't award points for sharing a post more than once on a channel

Check the box to configure the cap on content sharing.

Points

Event

Award points based on advocate actions, like liking, sharing, commenting, or suggesting content and more to admins. 

Points per Event

Assign a number of points awarded to users for each event.

Points Limit

Set a limit for users on earning points for the event within a specific time period. Setting limits can discourage repetitively, low-quality actions taken just to earn points.

Native Publisher Level Gamification 

Event

Award points for posts advocates create using Native Publisher functionality across various social platforms.

Points per Event

Assign a number of points awarded to users for each event.

Points Limit

Set a limit for users on earning points for the event within a specific time period. Setting limits can discourage repetitively, low-quality actions taken just to earn points.

Channel Level Gamification

Event

Advocates earn points for connections' engagement on posts shared by advocates to their personal social channels. 

Points per Event

Enter points per event.

Goals

Name

Enter the name of the badge or goal users will earn by completing an objective.

Description

Provide a description to help users understand the goal criteria.

Starts on

Set a starting date for the badges.

Expires on

Set an end date for the badges.

Note that

  • Starts on and Expires on are mandatory fields, so without this information awards cannot be saved.

  • Expires on date cannot be less than the Starts on date.

Set Conditions

Add criteria for earning the badge. Multiple criteria may be set.

Badge

Upload an image that will serve as the goal badge.

Leaderboard

Default Leaderboard Time Filter

Select the desired time filter from the drop-down menu.

Enable Leaderboard Descriptions

Check the box to enable leaderboard description.

  • Title: Enter the title for the leaderboard description.

  • Description: Enter the desired description.

Total Award Popup

Title

Enter the title for the total award popup notifications that users will see when new points are earned.

Description

Enter the description for the total award popup notifications that users will see when new points are earned.

Pending Award Popup

Title

Enter the title for the pending award popup notifications that users will see when new points are earned.

Description

Enter the description for the pending award popup notifications that users will see when new points are earned.

Reset Gamification Points 

Admins can reset points via Admin Console, ensuring fair competition and fresh starts. 

By integrating gamification, Advocacy platforms enrich engagement, encourage participation, and create a vibrant community of advocates working towards shared goals. 

To Add Gamification Point Reset Option 

  1. Get the Gamification Reset permission enabled to see the Gamification Points Reset option. 

  2. Click the Options icon Space_Icon_Options (Vertical).pngon the community and select View Site. 

  3. Click the Options icon Space_Icon_Options (Vertical).pngalongside a site and select Gamification Points Reset.

  4. Choose the Date and Time to schedule the gamification points reset. You can also select the Time Zone.

    The status under the date field will change to Points Reset is Scheduled. 

  5. To cancel Schedule Reset, click the Close icon in the top right corner of the Reset Gamification Points window.