Conditions

Descriptions

The channel properties of the Message

Set the condition based on the following Channel properties:

• Account

• Account Owner User ID

• Account Type

• Channel

• Channel Metadata

• Message Subtype

• Message Type

• Account Business Category

• Template

The properties of the outbound Message

Set the condition based on the following Outbound Message properties:

• All Images have Alt Text

• Attachment Type

• Campaign

• Geo. Gating Country 

• Geo. Target Country 

• Grammatical Errors

• Has Associated Post Asset

• Is Branded Content

• Is Dark Post

• Is Forwarded Case

• Is Grammar Correct

• Is post created after account is added to Sprinklr

• Media Title

• Outbound DAM Asset Used

• Parent Post-Sender Follower Count 

• Post Creation Source

• Post Has Link 

• Post Link 

• Post Status

• Request Source 

• Social Asset 

• Is Variant

• Is Biased

• Is Improper Tone

• Is Profane

• Is Irrelevant

• Tag

• Text

• Title

• Custom Properties

• Message Keywords

• Sub Campaign

• Source Locale

• Partner custom property

• Client custom property

• Is Dark Post

Parent Message of the Variant

• Account

• Account Type

• Channel

• Scheduled Time

• Status

• Template

• Partner custom properties

• Client custom properties

The case properties of the Message

Set the condition based on the following case properties of the message:

• Does message's parent message have a case associated to it

• Account Name

• Accounts

• Associated Salesforce Account ID

• Associated Salesforce Contact ID

• Business Unit

• Case Property

• Case Reason

• Case Type

• Case Created

• Handled By

• Last Engaged User

The Properties of Campaigns

Set the condition based on the following Campaign properties:

• Archived

• Select Date Field to Compare

• Status

• User Visibility

• Workspace

• Workspace Visibility

• Campaign custom property

• Status

• Goal

• Milestone

• Workflow Initiated

The Properties of Sub-Campaigns

Set the condition based on the following Sub-Campaign properties:

• Archived

• Select Date Field to Compare

• Status

• Parent Campaign

• User Visibility

• Workspace

• Workspace Visibility

• Sub-Campaign custom property

• Status

• Goal

• Milestone

• Workflow Initiated

The Profile of the Message Author

Set the condition based on the following properties:

• Author Name

• Users

• Author Custom Properties

Source of the Post

Set the condition based on the following properties:

• Name

• User Availability Status

• Users

Properties of the Message

Set the condition based on the following properties:

• Is post created before rule activation 

• Scheduled Time

The Assets used in outbound messageSample a subset of assets from a given asset

Set the condition based on the following properties:

• Partner Custom PropertiesSample By

Conditions

Descriptions

Change properties of Post

Set the action based on the following Post attributes: 

• Tag

• Initiate Workflow

• Partner custom property

• Client custom property

• Current Milestone

• For Demo

• Franchise

• Gender

• Goal

Control the visibility of Post

Set the action based on the following attributes associated with the visibility of the Post:

• Email

• Recall

• Remove receivers in lists

• Reschedule By

• Reschedule To

• Stop

Actions on In Reply to Message on Post

Set the action based on the following attributes:

• Add to Client Queue 

• Add to Partner Queue 

• Remove from Client Queue

• Remove from Partner Queue

• Un Assign In Reply To Message

• Client profile properties

• Partner profile properties

Copy properties from source to destination

Set the action based on the following attributes:

• Copy Action Source :  Post, Campaign, Sub-Campaign 

• Copy Action Destination : SAM Asset