Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.

By leveraging this feature, administrators can effectively oversee communication practices by incorporating personalized warnings. These warnings serve as proactive reminders for agents, highlighting specific guidelines or considerations to be mindful of when composing replies. As a result, this helps to foster adherence to policies and promotes consistency in interactions across the board.

To Create an Autofill Rule in Rule Engine

1. Create a new Autofill rule and define the conditions under which the warning message should be displayed. These conditions can be based on various factors such as message content, recipient, or any other relevant parameters.

2. Under the "Actions to Change Properties of Message" section, add the Append Warning Message action. Enter the desired warning message and save the rule configuration.