Publishing Articles Externally via API
Updated
You have the capability to publish articles created in the Sprinklr Knowledge Base externally via API.
once an article is created and approved, simply click the Publish button at the bottom of the private article. This action will automatically set the toggle to "on" in the knowledge base builder, publishing the article externally without needing to toggle it explicitly.
Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager. |
Internal note:
Use this DP: KNOWLEDGE_BASE_EXTERNAL_CHANNEL_PUBLISHING_ENABLED
You can also ensure that only externally published articles marked as public are accessible in the Smart Assist widget.
Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager. |
Internal note:
Use this DP: COMPREHEND_LIVE_CONTENT_AS_ONLY_PUBLISHED_CONTENT_ENABLED