Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Sprinklr supports a number of publishing and engagement features for Viber Service Account. In this guide, we'll walk through how to publish posts to Viber Service Account.

Before You Begin

First, if no Viber Service accounts have been added, a Viber Service account will need to be added to Sprinklr. For more information, see Add a Viber Service Account.

To Publish to Viber Service 

1. Click the Publishing Options icon in the top right of the navigation bar and select Create Post from the drop-down.

2. In the Create Post window, search and select the required Viber Service Account(s) in the Select Accounts field. You can also use Advanced Search to narrow your searches by a series of various filters.

3. Select the Type of Message from the drop-down menu. The following post types are available in Sprinklr: 

   • Text

   • Image

   • Image, Text and Button

   • Text Button​

   ​

4. Enter the details based on the selected post type. For more information, see Viber Service Post Types — Field Descriptions. 

5. Click Add Targeting to this post to either Select from Saved Target Audiences or Create new Audience. 

6. Select a campaign from the Campaign drop-down menu to associate your post with. You can also set your campaign as default by clicking Set as Default. 

7. Select a sub-campaign from the Sub-Campaign drop-down menu to associate your post with.

8. Select Tags and Social Bars from the drop-down menu respectively.

9. You can select URL Shortener to shorten every link that you paste in your message. This helps you make the most of the character limit.

10. Apply Properties to the post.

11. Under Approval, set an Approval Type for your post. You can also add an Approval Note.

12. The preview of the post will render on the right pane. Also, you can click the Preview icon in the bottom left corner if you have minimized the Create Post window.

    Tip  Only Mobile preview is available for Viber Service.

13. Click Post in the bottom right corner to publish the post on the selected Viber Service account immediately. If you are not ready to publish and want to save your post as a draft, click Save as Draft.

14. You can also schedule your post for a future date and time by clicking the Schedule Post in the bottom right corner. Select the month, date, and time of publishing. Click Apply to save your changes. 

15. To continue publishing the post, check the given Publish Another box in the bottom.

Viber Service Post Types — Field Descriptions