Push notifications are messages or alerts that are "pushed" from a server or backend system to a user's device, such as a smartphone or tablet. These notifications are delivered to the device's notification tray or lock screen, even when the recipient is not actively using the associated app

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Note: In-app notifications are not supported in webview, it will be sent as push notifications only.

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Prerequisite 

• Android: Google service.json file

• iOS: APNS certificate (P12) along with its credentials 

Note:

• Google service.json file can be different for staging/prod env 

• APNS certificate (P12) and its credentials must be different for staging/prod env

• If you are testing the push notification setup on prod mobile application(iOS), please ensure to use test flight build 

• If the Google service.json file is different sandbox/prod env and you are testing the push notification setup on prod mobile application(Android), please ensure to use Android release build

Configuration 

To setup push notifications between brand application and sprinklr live chat, please raise a support ticket to tickets@sprinklr.com with the following information: 

1. Google service.json file

2. APNS certificate (P12) along with its credentials 

3. Live Chat AppID

4. Partner ID

5. Env

Note: Please raise different support tickets for sandbox/prod environment 

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Once the above setup is completed, make sure to Enable push notifications for the live chat application directly from the builder in the Advanced Settings section
If disabled, push notifications will not be sent to the application

Backend-to-Backend Notifications

If you prefer managing and distributing push notifications autonomously, while still depending on Sprinklr to notify you through backend configurations by sending relevant details, please contact Sprinklr team for further guidance. We'll be utilizing your API to transmit the necessary information.

Translations

We offer support for translations of push notifications for Sprinklr Live Chat. To enable this feature, please contact Sprinklr Support by raising a support ticket at tickets@sprinklr.com​