Reclame Aqui Capabilities and Limitations
Updated
Engagement Capabilities
Capabilities | Supported on Sprinklr | Note |
Reply | Yes | Reply implies public reply. |
Private Reply | Yes | Private Reply is selected by default. |
Request Ticket Valuation | Yes | Macro and Rule Engine spported |
Request Ticket Moderation | Yes | Macro supported |
Customer Full Name | Yes | Profile detail of Customer |
Customer Phone Number | Yes | Profile detail of Customer |
Customer Email | Yes | Profile detail of Customer |
Customer CPF | Yes | Profile detail of Customer |
Reclame Aqui ID | Yes | Profile detail of Customer |
Reporting Capabilities
Capabilities | Supported on Sprinklr | Note |
Evaluation: Is Solved | Yes | Available as Channel Custom Field |
Evaluation: Would Do Business Again? | Yes | Available as Channel Custom Field |
Evaluation: Note | Yes | Available as Channel Custom Field |
Moderation Category | Yes | Available as Channel Custom Field |
Moderation Message | Yes | Available as Channel Custom Field |
Reputation Data | Yes | DP Controlled |
Forecast reputation trends | Yes |
Grabbing
Capabilities | Supported on Sprinklr | Note |
Form Question | Yes | Available as Channel Custom Fields |
Complaint Box | Yes | |
Title of the complaint | Yes | |
Details of person complaining | Yes |