This section is a Lead level report that maps the Lead Events against each lead based on the severity of the event. Every customer record is counted as a separate lead and every customer interest(eg: registration of a customer on a product’s enquiry) is considered as a Lead Event.
Values Plotted:

• Lead Event Creation Time : Timestamp of the Lead Creation.

• Receiver : Customer’s contact number or in which number they would wish to receive on the enquiry. 

• Segment Id : Seperate ID is created for all the service options available for a customer. 

• Campaign: Name of the campaign.

• Call Count: Number of calls attempted for that Lead on that Lead Event.