Campaign Live Monitoring

Updated 

This is a live monitoring report drafted for the Campaign Manager persona. While the campaign is marked Active, this report provides the count of Agents in each state.
Values Plotted:

  • Campaign Talking : Number of agents currently in the talking state for the Campaign marked.

  • Campaign Idle: Number of agents currently in the Idle state for the Campaign marked.

  • Campaign ACW: Number of agents currently in the ACW state for the Campaign marked. 

  • Campaign Available: Number of agents currently in the Available state for the Campaign marked.

  • Campaign Occupancy %: Percentage of agents in the current state out of all the agents occupied (or assigned for the campaign). 

  • Campaign Talking %:  Percentage of agents is the talking state out of all the agents in the current state.

  • Campaign Idle %: Percentage of agents is the Idle state out of all the agents in the current state.