Campaign Live Monitoring
Updated
This is a live monitoring report drafted for the Campaign Manager persona. While the campaign is marked Active, this report provides the count of Agents in each state.
Values Plotted:
Campaign Talking : Number of agents currently in the talking state for the Campaign marked.
Campaign Idle: Number of agents currently in the Idle state for the Campaign marked.
Campaign ACW: Number of agents currently in the ACW state for the Campaign marked.
Campaign Available: Number of agents currently in the Available state for the Campaign marked.
Campaign Occupancy %: Percentage of agents in the current state out of all the agents occupied (or assigned for the campaign).
Campaign Talking %: Percentage of agents is the talking state out of all the agents in the current state.
Campaign Idle %: Percentage of agents is the Idle state out of all the agents in the current state.