This segment validates the number of profiles mapped under each segment of a campaign.
Values Plotted:

• Campaign: Name of the campaign.

• Segment Id: Name of the segment.

• Dialer Type: States if the dialer type is Predictive/ preview/ progressive, etc.

• Unique Profiles: Total number of unique profiles/ customers in a given timeframe, to be used against a segment, custom field.

• Call Count: Total number of Calls.

• Unique Profiles Attempted: Total number of unique profiles attempted within a segment.

• Unique Profiles Contacted [Both connected]: Total number of unique profiles contacted within a segment.

• Unique Profiles [Customer Connected]: Total number of unique profiles where the customer connected.

• Unique profiles Abandoned: Total number of unique profiles attempted through dialer, where customer connected but agent not connected.

• Pickup Rate% : Calls where both agent and customer are connected / Total outbound call count