This section details a few important call performance reports which can help supervisors to get deeper insight in voice call management.

Call Centre Funnel 

This funnel describes the call statistics since the call land on sprinklr to the calls actually answered by the agents.  

Call Summary

This widgets give an overall performance status of total calls taken by the agents. 

Call SLA Widgets

This gives the SLA metrics for calls. 

Number of Calls Answered within SLA : Calls answered within call ring time. 

Call Count Per Hour

This shows the number of calls landed on the platform on an hourly basis.