When creating a Stream widget for Inbound Analytics in reporting, you have the option to define sorting criteria. Multi-sorting allows you to arrange messages based on specific metrics. For example, you can first sort the messages by the "Associated Case ID Metric" and then by the "Inbound Message Date Metric."

This means that the widget will compile all associated messages for a case and order them based on the inbound message date. The multi-sorting capability enables you to organize and analyze messages in a way that aligns with your reporting needs.