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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
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Getting Started with Sprinklr Service
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Service Channels
Inbound Voice
Outbound Voice & Dialers
Case Management
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Dashboard Configuration
Reporting Visualisations
Reporting Entities and its Relation
Service Analytics Data Source
Agent Persona Reports
Different Data Sources in Reporting
Detailed Reports Glossary
Applying Filters in Reporting
Creating Custom Metrics in Reporting
Generate an External Shareable Link
Compare Mode Functionality
Setting Target Metrics
Setting up Alerts in Reporting
Reporting Roles and Permissions
Ability to set Different Work Week
Reporting in Persona
Color Coding Cells
Reporting Entities and its Relation
Voice Reporting Use Cases
Module wise Reports
Sprinklr Service - Glossary
Consolidated Glossary
Reporting Audit Logs
Scheduled Export Use Cases
Supervisor Persona Reports
Channel Head Persona Reports
Data Extracts
Translation Use Cases
Agent Persona Reports
Supervisor Persona Reports
Channel Head Persona Reports
Data Extracts
Exporting data from Sprinklr
Troubleshoot Export Problems in Reporting
View Reporting Dashboards in Sprinklr Mobile App
Explore Options in Reporting Widgets in the Mobile App
Filter the Reporting Dashboard in Sprinklr Mobile App
Change Reporting Widget Data Visualization in Sprinklr Mobile App
Common Errors in Reporting
Module Wise FAQs
Reporting Preferences
Conversational AI
Digital Twin
IVR
Knowledge base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Service Agent Personas