Module wise Reports

Articles

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Standard Bot Reporting Dashboard

This report details the overall bot activity, cases handled, handle time stats, and deflection stats of the cases during the selected time range.Data sourceInbound Analytics, Social Analytics, and Universal Profile are generally used for most bot reporting use cases.Inbound Analytics is for message-

Knowledge Base Article

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Module wise Reports

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Standard Live Chat Reporting Dashboard

In Care Reporting, you can view various reports on Sprinklr Live Chat to monitor your customer support agents' performance. View some of the common use cases below.Click the image to view it in the modal view.Live Chat Website InsightsWidgetDescriptionImageWebsite FunnelThis widget displays the

Knowledge Base Article

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Module wise Reports

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Reporting on Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions. Knowledge repository can be c

Knowledge Base Article

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Module wise Reports

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Reporting on Guided Workflows

A Guided Workflow is a business process automation tool that collects inputs and performs actions as per the pre-defined business flow. It can be used by customer care agents to assist customers in a streamlined manner while reducing resolution time. It can also be deployed in an external platform f

Knowledge Base Article

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Module wise Reports

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Reporting on Smart Alerts

You can create a report to view Smart Alerts count on messages, cases, queues, etc. To do this, you can create a Custom Metric and then create a widget with relevant metrics and dimensions.To Create a Custom MetricAdd a Custom Metric. Select Data Source as Inbound Analytics and Metric Type as Numeri

Knowledge Base Article

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Module wise Reports

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Reporting on QM

​The standard Quality Management reporting dashboard displays a range of relevant Quality metrics and KPIs that allow Quality managers and supervisors to look at agent quality performance and extract post-call data in order to train the agents better.​Standard Quality Management WidgetsTop QM Metric

Knowledge Base Article

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Module wise Reports

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Dashboard Configuration

Reporting Visualisations

Reporting Entities and its Relation

Service Analytics Data Source

Agent Persona Reports

Different Data Sources in Reporting

Detailed Reports Glossary

Applying Filters in Reporting

Creating Custom Metrics in Reporting

Generate an External Shareable Link

Compare Mode Functionality

Setting Target Metrics

Setting up Alerts in Reporting

Reporting Roles and Permissions

Ability to set Different Work Week

Reporting in Persona

Color Coding Cells

Reporting Entities and its Relation

Voice Reporting Use Cases

Module wise Reports

Sprinklr Service - Glossary

Consolidated Glossary

Reporting Audit Logs

Scheduled Export Use Cases

Supervisor Persona Reports

Channel Head Persona Reports

Data Extracts

Translation Use Cases

Agent Persona Reports

Supervisor Persona Reports

Channel Head Persona Reports

Data Extracts

Exporting data from Sprinklr

Troubleshoot Export Problems in Reporting

View Reporting Dashboards in Sprinklr Mobile App

Explore Options in Reporting Widgets in the Mobile App

Filter the Reporting Dashboard in Sprinklr Mobile App

Change Reporting Widget Data Visualization in Sprinklr Mobile App

Common Errors in Reporting

Module Wise FAQs

Reporting Preferences

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas