Data Extracts

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Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

Knowledge Base Article

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Dashboard Configuration

Reporting Visualisations

Reporting Entities and its Relation

Understanding Service Analytics Data Source

Agent Persona Reports

Different Data Sources in Reporting

Detailed Reports Glossary

Applying Filters in Reporting

Service Settings in Reporting

Creating Custom Metrics in Reporting

Generate an External Shareable Link

Compare Mode Functionality

Setting Target Metrics

Setting up Alerts in Reporting

Reporting Roles and Permissions

Ability to set Different Work Week

Reporting in Persona

Color Coding Cells

Reporting Entities and its Relation

Voice Reporting Use Cases

Module wise Reports

Sprinklr Service - Glossary

Consolidated Glossary

Reporting Audit Logs

Scheduled Export Use Cases

Supervisor Persona Reports

Channel Head Persona Reports

Data Extracts

Translation Use Cases

Agent Persona Reports

Supervisor Persona Reports

Channel Head Persona Reports

Data Extracts

Exporting data from Sprinklr

Troubleshoot Export Problems in Reporting

View Reporting Dashboards in Sprinklr Mobile App

Explore Options in Reporting Widgets in the Mobile App

Filter the Reporting Dashboard in Sprinklr Mobile App

Change Reporting Widget Data Visualization in Sprinklr Mobile App

Common Errors in Reporting

Module Wise FAQs

Reporting Preferences

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas