Supervisor Persona Reports

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Voice Transfer Report

This report utilizes Social Analytics as its data source and provides a detailed overview of call transfers, encompassing crucial data points such as agent information, transfer types, transfer times, and transfer statuses. When you examine these elements, you gain insights into call handling effici

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Team Monitoring Supervisor

This report is at a Team Monitor (Supervisor) level providing details on Agent Login activity & Status time maintained. This includes call performance details at the team level.Team Hygiene(Agent Time Utilization) - This section details the Login-Logout activity, Status Assignment & Un-Assig

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Supervisor Persona Reports

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Standard Voice reports - Inbound

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

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Standard Voice reports - Outbound

The outbound report provides the validation on all the outbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelSection 1: Call Centre Performance Overview - OutboundThis report summarizes the overall call center performance that are necessary f

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Agent FCR

First Contact Resolution (FCR) refers to a key Performance Indicator (KPI) that measures the ability of a customer support team to resolve a customer's inquiry or issue during their initial contact with the customer service channels. FCR aims to resolve customer problems efficiently, reducing t

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Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Dashboard Configuration

Reporting Visualisations

Reporting Entities and its Relation

Service Analytics Data Source

Agent Persona Reports

Different Data Sources in Reporting

Detailed Reports Glossary

Applying Filters in Reporting

Creating Custom Metrics in Reporting

Generate an External Shareable Link

Compare Mode Functionality

Setting Target Metrics

Setting up Alerts in Reporting

Reporting Roles and Permissions

Ability to set Different Work Week

Reporting in Persona

Color Coding Cells

Reporting Entities and its Relation

Voice Reporting Use Cases

Module wise Reports

Sprinklr Service - Glossary

Consolidated Glossary

Reporting Audit Logs

Scheduled Export Use Cases

Supervisor Persona Reports

Channel Head Persona Reports

Data Extracts

Translation Use Cases

Agent Persona Reports

Supervisor Persona Reports

Channel Head Persona Reports

Data Extracts

Exporting data from Sprinklr

Troubleshoot Export Problems in Reporting

View Reporting Dashboards in Sprinklr Mobile App

Explore Options in Reporting Widgets in the Mobile App

Filter the Reporting Dashboard in Sprinklr Mobile App

Change Reporting Widget Data Visualization in Sprinklr Mobile App

Common Errors in Reporting

Module Wise FAQs

Reporting Preferences

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas