Instagram Historical Backfill Capabilities and Limitations
Updated
Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into Sprinklr
Note: All post-level data gets automatically updated when a new account is added or an account is re-activated. Get in touch with your Success Manager to get this capability enabled in your environment.
Backfill Capabilities and Limitations
Metric type | Capabilities & Limitations |
Account | 1. Followers cannot be backfilled and will populate only after the Instagram account is added in Sprinklr. Other account-level metrics can be backfilled up to 2 years, but this is not done automatically. 2. Instagram Non Business accounts are not supported by Channel. 3. Instagram Follower metric cannot be backfilled( API Limitation). 4. Corollary to point 2, only Business Metrics will be supported: Instagram Business Total Reach Instagram Business Total Impression Instagram Business Total Profile Views Instagram Business Total Website Clicks Instagram Business Total Profile Views Instagram Business Total Phone Call Clicks |
Post | 1. Post Level data will be available for Instagram Business accounts only, Non-Business accounts are no longer supported. 2. Post level data will be available since the day the Instagram account was linked to the Facebook account natively. 3. Corollary to point 1, only Business Metrics will be supported: Instagram Business Post Impressions Instagram Business Post Reach Instagram Business Post Engagement Instagram Business Post Saved Instagram Post Likes Instagram Post Comments Trend metrics not available. |