This is a common Sprinklr metric to total all of the various types of "followers" across social networks.

The number of visits to the Social App Tab.

The number of actions taken on a Social Apps widget.

Click Count Trend presents the total clicks for a link included in a post. It can be used in conjunction with Click Type to create charts to show a distinction between clicks by known Bots and non-bots. In addition, it can be used with other dimensions such as Referrer to indicate the referring URL and Country, City or Region to indicate the location of the IP address of the click. It can be used in conjunction with User Agent to get more information about the source of a click, when available, including browser, device, proxy server, etc. This data can only be provided for URLs published via a Sprinklr-managed URL shortener. This is a trend metric, presenting a value by the date of engagement and therefore cannot be associated with a Published Date.

Displays all clicks received on a URL. This metric can be applied at the Account or Post level. Note: Click counts cannot be provided for Auto Imported posts.

Displays all clicks received on a link that includes a referral URL. This metric can be applied at the Account or Post level. Note: Click counts cannot be provided for Auto Imported posts.

This is a Sprinklr common metric that totals the various types of "comments" across social networks. These include: Facebook Post Stream Comments, Twitter reply, G+ Post Comments, YouTube video comment, Slideshare Post Comments, Renren post comments, Tencent Weibo Comments, Weibo Post Comments, VK Group comments, LinkedIn company page comments, Instagram post comments, and Pinterest Pin Comments, Lithium Comments, Jive Discussion Replies & Flickr Photo Comments.

This is a Sprinklr common metric that totals "likes" across various social networks. It includes Facebook Post Stream Likes, Facebook Reactions, G+ Post +1s, Twitter favorites, YouTube video likes, Slideshare post Favorites, RenRen post likes, Foursquare Tip Likes, Jive Discussion Likes, VK Group likes, Weibo Post Favorites, Lithium Kudos, LinkedIn Company & Group Post likes, Instagram Post Likes & Pinterest Pin Likes.

Reach is a common metric that totals a number of the metric across social networks to estimate the number of people you might have reached with your messages. This includes Twitter Post Reach, Flickr Photo views, LinkedIn Company Post Impressions, Instagram Business Post Reach and Facebook Post Reach (also called Facebook Impressions_Unique). It does not include data for YouTube, LinkedIn groups, Slideshare, Tencent Weibo, Tumblr, WordPress, Renren, Google, Foursquare, VK, or Sina Weibo.

Total Engagements divided by Reach.

Total Engagement is a common metric that combines likes + comments + shares. This is a trend metric, presenting a value by the date of engagement.

This metric provides an estimated number of clicks. Many actions can result in a click on a message, such as a person clicking the link in the post, a known search engine or bot crawling the social network to index content, a widget loading a photo from a link on Twitter, etc. Sprinklr's estimated clicks metric shows you all of these clicks except for those that are from a known bot. Previously this was called Filtered clicks or Real Clicks.

This is a Sprinklr common metric that totals the various types of "shares" across social networks. It includes Twitter Post Retweets, Facebook Post Stream Shares, G+ Post Shares, Tumblr notes, Tencent Weibo reposts, VK Group repost, Weibo post reposts, YouTube video shares, LinkedIn Company Post shares & Pinterest Pin Repins.

Is calculated as Post Reach/followers at post time. This metric is returned as a percentage.

Total Engagement is a common metric that combines likes that include reactions + comments + shares across all the social media channels.

This is a Sprinklr common metric to total all of the various types of "followers" across social networks. It pinpoints the number of followers at the time of your post. This metric must be used in conjunction with dimensions: Outbound Post, Post Likes, Post Comments, Post Shares, etc. This is a trend metric, presenting a value by the Date of engagement.

Displays all clicks received on a URL. This metric can be applied at the Account or Post level. Note: Click counts cannot be provided for Auto Imported posts. This is a trend metric, presenting a value by the Date of engagement.

Displays all clicks received on a link that includes a referral URL. This metric can be applied at the Account or Post level. Note: Click counts cannot be provided for Auto Imported posts. This is a trend metric, presenting a value by the Date of engagement.

This is a Sprinklr common metric that totals the various types of "comments" across social networks. These include: Facebook Post Stream Comments, Twitter reply, G+ Post Comments, YouTube video comment, Slideshare Post Comments, Renren post comments, Tencent Weibo Comments, Weibo Post Comments, VK Group comments, LinkedIn company page comments, Instagram post comments, and Pinterest Pin Comments, Lithium Comments, Jive Discussion Replies & Flickr Photo Comments. This is a trend metric, presenting a value by the Date of engagement.

This is a Sprinklr common metric that totals "likes" across various social networks. It includes Facebook Post Stream Likes, G+ Post +1s, Twitter favorites, YouTube video likes, Slideshare post Favorites, RenRen post likes, Foursquare Tip Likes, Jive Discussion Likes, VK Group likes, Weibo Post Favorites, Lithium Kudos, LinkedIn Company & Group Post likes, Instagram Post Likes & Pinterest Pin Likes. This is a trend metric, presenting a value by the Date of engagement.

This metric provides an estimated number of clicks. Many actions can result in a click on a message, such as a person clicking the link in the post, a known search engine or bot crawling the social network to index content, a widget loading a photo from a link on Twitter, etc. Sprinklr's estimated clicks metric shows you all of these clicks except for those that are from a known bot. Previously this was called Filtered clicks or Real Clicks. This is a trend metric, presenting a value by the Date of engagement.

This is a Sprinklr common metric that totals the various types of "shares" across social networks. It includes: Twitter Post Retweets, Facebook Post Stream Shares, G+ Post Shares, Tumblr notes, Tencent Weibo reposts, VK Group repost, Weibo post reposts, YouTube video shares, LinkedIn Company Post shares & Pinterest Pin Repins. This is a trend metric, presenting a value by the Date of engagement.

Provides an aggregate lifetime click total for a Vanity URL. This metric cannot be associated with a Published Date. Dimensions such as Click Type, Refferer, Country, Region, City can be used in conjunction with this metric.

This represents total number of fan messages replied.

The number of outbound messages that have been published.

The number of Outbound Posts published from Sprinklr.

The volume of messages that have been marked with a resolved status. Resolution status can be edited in Administration > Settings > Status.

Number of Days

A dynamic date range that denotes the average number of years in the selected date range on the dashboard or the widget.

Scope is a dimension that can be used to filter a report related to Profile lists. It allows you to filter to fields available either at the Partner or Client level. If you select a partner, it will only present global fields. The purpose is to filter out global custom properties and only show Client properties.

The name of the Social Apps Widget.

Indicates the type of action a user can take on a Social App. Values include: Click, Form Submit, Play, Image changed, Event hover, Poll, Gallery view, Participant, Liked, Share, Quiz, Quiz Correct Answer, Quiz Wrong Answer, Unliked, Tweet Click.

Indicates the type of widget used on the Social App. Values include: Banner, Form, Geo Map, YouTube, Sweepstake, Poll, Quiz, Photo, Calendar, Facebook Like, Personality quiz, Photo slider, Facebook share, Twitter tweet, Facebook Comments.

The URL of the Social App location.

The name of monitoring dashboard columns, including persistent searches.

Answers the questions of whether the post published was via an Account connected in Sprinklr (a Brand post) or from another user (a Fan post). When this field displays "Brand" it means the post was a Brand post. When this field displays "Fan" it means the post was a Fan post.

The name of the Sprinklr Account Group. An Account Group is a collection of Accounts within a Client that can contain multiple social networks. 

The name of the social network Account. If you do not like how this name displays in Reporting, you can edit this in the Administration> Accounts area. When using this dimension in association with case, this will display the name of the Brand account through which the first message associated to the case is grabbed. Messages are ordered in a case based on the time they were associated to the case, not necessarily the date and time the messages were created.

The internal Sprinklr ID number associated to the Account.

The name of the Sprinklr Client Group, which represents a collection of multiple Clients. 

The name of the Sprinklr Client containing an Account, Account Group, User, Custom Property, etc.

The calendar Date on which the activity occurred.

The name of the day of the week on which the activity occurred.

The name of the Calendar Month on which the activity occurred.

The name of the social network. This dimension can be used to segment a common metric across multiple social network (e.g.: Total Engagements) or can be used as a filter to limit a widget to display only one type of social network. For Case Reporting, this will list the social network of the first message associated to the case.

The hour of the day on which the activity occurred. This is generally displayed according to the 24 hour clock and should display based upon the time zone of the Sprinklr user.

Refers to posts publishing a child asset.

Shows the corresponding parent asset name for the posts being published with asset.

Shows the count of unique parent assets published.

Indicates that the Outbound Post was originally published natively on the channel and then auto-imported into Sprinklr.

The ID number of the asset within the Sprinklr Social Asset Manager.

Sprinklr automatically interprets the contents of your message according to the following types Photo, Video, Link, Album, Pdf, Document, Presentation, Mixed, Audio, Graffiti, Offer, Event, Text. However, when a Facebook post has a URL with an image, then the Sprinklr platform interprets the media type as an image media type.

The name of the Calendar Month on which the activity occurred.

Displays the text and media of the original message to which a comment or reply was added. This dimension should be used to filter Outbound Post to determine the original source of the message. This dimension can also be used in conjunction with the "Is Brand Message" or "Is Parent Brand Message" to specifically determine if the Parent post was sent from an Account, or from a fan.

The ID number of the original parent message to which the comment or reply was a response.

A URL to the specific post as it appears on the social network.

Displays the text and media of an Outbound Message sent from an Account.

The exact date on which the post was published. This dimension should be used on tables next to the dimension Outbound Post. The "date" dimension should be reserved for graphs that require a date along an axis or for plotting trend metrics.

Displays the ID number associated with the outbound published message.

Gives the index of brand reply on a case. Assuming there are n brand responses, this number indicates the nth brand response.

Full link as published.

Note that on adding this dimension in reporting dashboards, posts with no links present will also populate in the reporting widget.

Post Video Length

Post Video Length is based on the Post Video Duration metric, it defines the duration of Facebook video posts and is divided into the following categories:

• Not Defined

• 0 to 3 seconds

• 3 to 10 seconds

• 10 to 15 seconds

• 15 to 30 seconds

• 30 to 60 seconds

• 1 to 2 minutes

• 2 to 3 minutes

• 3 to 5 minutes

• 5 to 8 minutes

• 8 to 10 minutes

• 10 to 15 minutes

• 15 to 20 minutes

• 20 to 30 minutes

• 30 to 45 minutes

• 45 to 60 minutes

• 60 minutes +

The Sprinklr user.

The name of the Sprinklr user group. You can create and edit User Groups under Platform Settings.

The name of the Sprinklr Client Group, which represents a collection of multiple Clients. 

 The customer care agents engaging with fans, representing the brand.

Shows different stages of the agent’s availability, such as available, unavailable, break, training, coaching, quality review, team meeting.

Indicates whether the agent is currently logged in/ logged out, at a particular time period/time stamp.

Indicates what Browser was being used while logging in.

Indicates what Operating System was being used when viewing the video or while logging in.

The user who received the assignment.

This denotes the timestamp at which the user action took place.

User Group to whom the message was assigned to.

The current availability status of the user. Values include Available, Busy, Not Available, On Break, Meeting, Away, Snooze.

Indicates what Device Type was being used when viewing the video or while logging in.

The email address of the user.

The previous User Availability status of the user. This dimension should be used in conjunction with User Availability metrics such as User Login SLA or User Availability SLA to plot time duration (in AVG) or Action Count to count the number of actions.

This gives the login session Id for the user.

The browser from which the click originated. This dimension can only be used in conjunction with the Click Count metric.

This represents all the clients a user belongs to at the time when the macro was applied.

Indicates the name of the device being used while logging in or publishing posts. For eg. Galaxy, iPhone 7, etc.