Social Reporting Changelog

Updated 

Facebook facebook, fb, fcb, social media, social network icon

Important Update: Changes to the Sprinklr "Followers" Metric

 

Issue: The Sprinklr Standard Metric- "Followers" has been pulling data from the Facebook "Facebook Page Regional Likes" instead of the correct "Facebook Page Follows" value. This discrepancy has caused confusion and led to support cases.

 

What’s Changing? From October 1, the "Followers" metric will now accurately reflect Facebook Page Follows. No action is required on your part.

 

Why Is This Important? This change ensures that your reporting will:

  1. Reflect the true number of followers on your Facebook Page.

  2. Eliminate confusion caused by use of "Regional Page Likes" instead of "Follows."

  3. Provide more accurate insights for decision-making.

What You Need to Know:

Before: "Followers" was based on "Facebook Page Regional Likes," potentially skewing your reports.

After: "Followers" will now be pulled from "Facebook Page Follows," ensuring better accuracy.

 

Impact on Past Data:

Past data may still show "Facebook Page Regional Likes." To correct this, you can request a backfill from our support team.

 

Frequently Asked Questions:

 

Q. What happens if this metric is plotted for Facebook?

A: If plotted for Facebook, this metric will now reflect Page Follows instead of Regional Page Likes.

 

Q: What happens to past data?

A: Historical data will continue showing "Regional Page Likes" until a backfill is applied. Contact support to initiate this process.

 

Q: Do I need to request a backfill?

A: Yes, if you want to correct past data. Contact our support team with the following:

Date Range for Backfill:

Urgency:

Partner ID:

Q: Does "Followers" include "Regional Follows"?

A: No, regional follows are not included. To include them, use the metric "Facebook Page Regional Follows" added to "Followers" as a custom metric.

 

Q: How do I track Global Page Likes moving forward?

A: Use the metric "Facebook Page Likes" for that data.

70 metrics(list provided below) have been deprecated on 16th September, 2024.

After 16 September:

  • Historical Data will be available.

  • All these metrics will get 0 value in widgets.

Deprecated Metrics

Description

Facebook Page Negative Feedback (Unique)

As defined by Facebook, this metric is the number of people who took a negative action (e.g., un-liked or hid a post).

Facebook Page Weekly Negative Feedback (Unique)

As defined by Facebook, this metric is the number of people who took a negative action (e.g., un-liked or hid a post). (7 day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Negative Feedback (Unique)

As defined by Facebook, this metric is the number of people who took a negative action (e.g., un-liked or hid a post). (28-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page Reach By Locale

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page. This should be used in conjunction with the dimension Locale to return the code for each Locale.

Facebook Page Weekly Reach By Locale

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page. (7 day metric) This should be used in conjunction with the dimension Locale to return the code for each Locale.

Facebook Page 28 Days Reach By Locale

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page. (28-day metric) This should be used in conjunction with the dimension Locale to return the code for each Locale.

Facebook Page Reach by Country

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page by country. This metric should be used in conjunction with the dimension Country.

Facebook Page Weekly Reach by Country

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page by country. (7 day metric)

Facebook Page 28 Days Reach by Country

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page by country. (28-day metric).

Facebook Page Organic Impressions of Page Posts

As defined by Facebook, this metric is the number of impressions of your posts in News Feed or Ticker or on your Page.

Facebook Page Logged-in Tab Views

As defined by Facebook, this metric is the number of times users logged into Facebook saw tabs on your Page. This metric should be used in conjunction with the dimension Facebook Login Top.

Facebook Page Negative Feedback By Type (Unique)

As defined by Facebook, this metric is the number of people who took a negative action (e.g., un-liked or hid a post).

Facebook Page Weekly Negative Feedback By Type (Unique)

As defined by Facebook, this metric is the number of people who took a negative action (e.g., un-liked or hid a post). (7-day metric)

Facebook Page 28 Days Negative Feedback By Type (Unique)

As defined by Facebook, this metric is the number of people who took a negative action (e.g., un-liked or hid a post). (28-day metric).

Facebook Page Organic Reach

As defined by Facebook, this metric is the number of people who visited your Page, or saw your Page or one of its posts in News Feed or Ticker. These impressions can be Fans or non-Fans.

Facebook Page Weekly Organic Reach

As defined by Facebook, this metric is the number of people who visited your Page, or saw your Page or one of its posts in News Feed or Ticker. These impressions can be Fans or non-Fans. (7 day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Organic Reach

As defined by Facebook, this metric is the number of people who visited your Page, or saw your Page or one of its posts in News Feed or Ticker. These impressions can be Fans or non-Fans. (28-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page Viral Reach by Story Type

As defined by Facebook, this metric is the number of people who saw your page post in a story from a friend. This metric should be used in conjunction with the dimension Facebook Story Type.

Facebook Page Weekly Viral Reach by Story Type

Facebook Page 28 Days Viral Reach by Story Type

As defined by Facebook, this metric is the number of people who saw your page post in a story from a friend. (28-day metric) This metric should be used in conjunction with the dimension Facebook Story Type.

Facebook Page Reach Demographics

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page by age and gender grouping. This metric should be used in conjunction with dimensions Age Range or Gender.

Facebook Page Weekly Reach Demographics

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page by age and gender grouping. (7 day metric) This metric should be used in conjunction with dimensions Age Range or Gender.

Facebook Page 28 Days Reach Demographics

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page by age and gender grouping. (28-day metric) This metric should be used in conjunction with dimensions Age Range or Gender.

Facebook Page Negative Feedback By Type

As defined by Facebook, this metric is the number of times people took a negative action (e.g., un-liked or hid a post).

Facebook Page Weekly Negative Feedback By Type

As defined by Facebook, this metric is the number of times people took a negative action (e.g., un-liked or hid a post). (7-day metric)

Facebook Page 28 Days Negative Feedback By Type

As defined by Facebook, this metric is the number of times people took a negative action (e.g., un-liked or hid a post). (28-day metric).

Facebook Page Count of Fans Online

As defined by Facebook, this metric is The number of your fans who saw any posts on Facebook on a given day, broken down by hour of day.

Facebook Page Total Consumers (Unique)

As defined by Facebook, this metric is the number of people who clicked on any of your content.

Facebook Page Weekly Total Consumers (Unique)

As defined by Facebook, this metric is the number of people who clicked on any of your content. (7 day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Total Consumers (Unique)

As defined by Facebook, this metric is the number of people who clicked on any of your content. (28-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page Negative Feedback

As defined by Facebook, this metric is the number of times people took a negative action (e.g., un-liked or hid a post).

Facebook Page Weekly Negative Feedback

As defined by Facebook, this metric is the number of times people took a negative action (e.g., un-liked or hid a post). (7 day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Negative Feedback

As defined by Facebook, this metric is the number of times people took a negative action (e.g., un-liked or hid a post). (28-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page Total Check-ins (Unique)

As defined by Facebook, this metric is the number of people who checked into a place.

Facebook Page Weekly Total Check-ins (Unique)

As defined by Facebook, this metric is the number of people who checked into a place. (7 day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Total Check-ins (Unique)

As defined by Facebook, this metric is the number of people who checked into a place. (28-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page Logged-Out Tab Views

As defined by Facebook, this metric is the number of times users not logged in to Facebook saw tabs on your Page.

Facebook Page Total Consumers By Consumption Type

As defined by Facebook, this metric is the number of times people clicked on any of your content, by type.

Facebook Page Logged-in Tab Views (Unique)

As defined by Facebook, this metric is the number of users logged into Facebook who saw tabs on your Page. This metric should be used in conjunction with the dimension Facebook Login Top.

Facebook Page Get Directions Button Unique Clicks

As defined by Facebook, this metric is the number of people who logged in to Facebook and clicked the Get Directions button.

Facebook Page Weekly Get Directions Button Unique Clicks

As defined by Facebook, this metric is the number of people who logged in to Facebook and clicked the Get Directions button. (7-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Get Directions Button Unique Clicks

The number of unique people who logged in to Facebook and clicked the Get Directions button, in the last 28 days.

Facebook Page Count of Fans Online By Hour

As defined by Facebook, this metric is the number of your fans who saw any posts on Facebook on a given day, broken down by hour of day.

Facebook Page Total Consumers By Consumption Type (Unique)

As defined by Facebook, this metric is the number of people who clicked on any of your content, by type.

Facebook Page Weekly Total Consumers By Consumption Type (Unique)

As defined by Facebook, this metric is the number of people who clicked on any of your content. (7 day metric)

Facebook Page 28 Days Total Consumers By Consumption Type (Unique)

As defined by Facebook, this metric is the number of people who clicked on any of your content, by type. (28-day metric).

Facebook Page Reach by City

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page by city. This metric should be used in conjunction with dimension City.

Facebook Page Weekly Reach by City

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page by city. (7 day metric). This metric should be used in conjunction with the dimension City.

Facebook Page 28 Days Reach by City

As defined by Facebook, this metric is the number of people who have seen any content associated with your Page by city. (28-day metric) This metric should be used in conjunction with dimension City.

Facebook Page Viral Impressions By Frequency Distribution

As defined by Facebook, this metric is the number of people your Page reached from a story published by a friend, broken down by how many times people saw stories about your Page. This metric should be used in conjunction with the dimension Facebook Impression Frequency Distribution.

Facebook Page Weekly Viral Impressions By Frequency Distribution

As defined by Facebook, this metric is the number of people your Page reached from a story published by a friend, broken down by how many times people saw stories about your Page. (7-day metric) This metric should be used in conjunction with the dimension of Facebook Impression Frequency Distribution.

Facebook Page 28 Days Viral Impressions By Frequency Distribution

As defined by Facebook, this metric is the number of people your Page reached from a story published by a friend, broken down by how many times people saw stories about your Page. (28-day metric) This metric should be used in conjunction with the dimension of Facebook Impression Frequency Distribution.

Facebook Page Total Check-ins

As defined by Facebook, this metric is the number of times people checked into a place.

Facebook Page Weekly Total Check-ins

As defined by Facebook, this metric is the number of times people checked into a place. (7 day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Total Check-ins

As defined by Facebook, this metric is the number of times people checked into a place. (28-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page Viral Impressions by Story Type

As defined by Facebook, this metric is Total impressions of stories published by a friend about your Page by story type. This metric should be used in conjunction with the dimension Facebook Story Type.

Facebook Page Weekly Viral Impressions by Story Type

As defined by Facebook, this metric is Total impressions of stories published by a friend about your Page by story type. (7-day metric) This metric should be used in conjunction with the dimension of Facebook Story Type.

Facebook Page 28 Days Viral Impressions by Story Type

As defined by Facebook, this metric is Total impressions of stories published by a friend about your Page by story type. (28-day metric) This metric should be used in conjunction with the dimension of Facebook Story Type.

Facebook Page Call Now Button Unique Clicks

As defined by Facebook, this metric is the number of people who logged in to Facebook and clicked the Call Now button.

Facebook Page Weekly Call Now Button Unique Clicks

As defined by Facebook, this metric is the number of people who logged in to Facebook and clicked the Call Now button. (7-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Call Now Button Unique Clicks

As defined by Facebook, this metric is the number of people who logged in to Facebook and clicked the Call Now button. (28-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page Organic Impressions

As defined by Facebook, this metric is the number of times your posts were seen in News Feed or Ticker or on visits to your Page. These impressions can be Fans or non-Fans.

Facebook Page Weekly Organic Impressions

As defined by Facebook, this metric is the number of times your posts were seen in News Feed or Ticker or on visits to your Page. These impressions can be Fans or non-Fans. (7 day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Organic Impressions

As defined by Facebook, this metric is the number of times your posts were seen in News Feed or Ticker or on visits to your Page. These impressions can be Fans or non-Fans. (28-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page Organic Reach of Page Posts

As defined by Facebook, this metric is the number of people who saw your Page posts in News Feed or Ticker, or on your Page's Wall.

Facebook Page Weekly Organic Reach of Page Posts

As defined by Facebook, this metric is the number of people who saw your Page posts in News Feed or Ticker, or on your Page's Wall. (7day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page 28 Days Organic Reach of Page Posts

As defined by Facebook, this metric is the number of people who saw your Page posts in News Feed or Ticker, or on your Page's Wall. (28-day metric) NOTE: Cumulative metrics should not be summed.

Facebook Page GoTo Website CTA Button Unique Clicks

The number of unique people who logged in to Facebook and clicked the goto website CTA button.

Facebook Page Weekly GoTo Website CTA Button Unique Clicks

Number of unique people who logged in to Facebook and clicked the goto website CTA button, in last 7 days.

Facebook Page 28 Days GoTo Website CTA Button Unique Clicks

The number of unique people who logged in to Facebook and clicked the goto website CTA button, in the last 28 days.

Instagram

Instagram Metrics Deprecation

As part of Instagram’s latest platform updates, specific metrics within Media Insights and User Insights are being deprecated from 8th January 2025. These changes will impact the following metrics, which will no longer be available on our platform and new data will not be available post the transitions. To help users easily identify these changes, we have added UI tooltips for each affected metric to indicate its deprecation status:

  • Media Insights Deprecation:

    • Instagram Video Views

Note: This deprecation is a follow-up to Instagram’s definitive transition on 9th November 2023 (Changelog), when all standalone Videos were officially reclassified as Reels.

The deprecation of Instagram Video Views aligns with this change, as the metric is no longer relevant under Instagram’s updated content structure. Please note that Sprinklr fully supports Reels, and all relevant insights and metrics for Reels are already covered in our platform.

2. User Insights Deprecation:

  • Instagram Business Total Email Contacts

  • Instagram Business Total Get Direction Clicks

  • Instagram Business Total Profile Views

  • Instagram Business Total Text Message Clicks

  • Instagram Business Total Website Clicks

  • Instagram Business Total Phone Call Clicks

For detailed information regarding these updates, you can refer to Instagram's official ChangeLog.