Community Reporting Glossary
Updated
Following metrics and dimensions could be used to plot reporting widgets across the Dashboards for Community. The Data source for these metrics and dimensions could be one from Inbound Anlaytics, Community, Social Analytics or Universal Profile.
Community Metrics and Dimensions — Description
Term | Description |
Data Source : Inbound Analytics | |
Inbound Message | Shows the community message. |
Account | Shows which community the message belongs to. |
Date | Shows when the community message was created. |
Message Type | Shows whether the community message is a post/comment/reply. |
Media Type | Shows the conversation type of the message (Question, Idea, Problem, Praise, Article, Announcement). |
Community Topic | Shows the topic(s) in the community to which the message belongs to. A message can belong to multiple topics in the community. |
Community Message Read Count (Measurement) | Shows the number of people who have viewed the community post. This is only applicable to Community Posts. |
Community Message Followers (Measurement) | Shows the number of followers of the community post. This is only applicable to Community Posts. |
Community Message Comment Count (Measurement) | Shows the number of comments on the community post. This is only applicable to Community Posts. |
Community Message Reply Count (Measurement) | Shows the number of replies to the community post. This is only applicable to Community Posts. |
Community Flagged Message | Shows whether the message is flagged or not. |
Community Official Message | Shows if the message is marked as official or not. |
Overall Community Message Likes (Measurement) | Shows the number of likes of the community post. This is only applicable to Community Posts. |
Community Closed Message | Shows if the community post is closed or not. This is only applicable to Community Posts. |
Community Private Message | Shows if the community post is sent privately or not. This is only applicable to Community Posts. |
Community Accepted Message | Shows if the community comment is marked as an accepted solution or not by brand users. This is only applicable to Community Comment. |
Community Category (Level 1, 2, 3...) | Drill down on subcategories within a category. If category A comprises three subcategories, namely 1, 2, and 3, you can drill down into each subcategory, specifically 1, 2, and 3, to retrieve selective data for each of these subcategories. |
Data Source : Community | |
Activity Date | The date on which the activity occurred. |
Activity Object Type | The type of activity object i.e. Message, Topic, etc. |
Activity Object | Actual Message or Topic. |
Activity | The type of activity i.e. Likes, Comments, Replies, etc. |
Community User | Represents the total number of users on Community. |
Is Deleted | Denotes if the content was deleted from the UI. |
Project | Denotes Community name. |
Community Tags | Tags used on Community. |
Community Topic | Topics created on Community. |
Has Accepted Comment | Denotes if the comment on any post is marked as “Accepted Solution” by brand users. |
Has Official Comment | Denotes if the comment on any post is marked as “Official”. |
Is Community Brand Post | Posts/Comments/Replies made by the Brand Users. |
Is Community Private Message | Denotes which content is explicitly marked as private. |
Activity Count (Measurement) | Count of the number of activities done on the post. The activity type can be filtered out by using the "Activity" dimension filter. |
Community New Users (Measurement) | Total count of new users who joined the Community. |
Total User Comments (Measurement) | Calculates the total number of comments made by a user. |
Total User Replies (Measurement) | Calculates the total number of replies made by a user. |
Total User Likes (Measurement) | Calculates the total number of likes done by a user. |
Total Posts (Measurement) | A total number of posts. |
Total Active Users (Measurement) | Total number of users who have done any activity in the given time frame. |
Unique User Count (Measurement) | The number of users who have done any activity in the given time frame (same as Total Active Users). |
Permalink | The URL of the post/comment. |
Community Page Title | The title of the Community page. |
Community Page URL | The URL of the Community Page. |
Community Category (Level 1, 2, 3...) | Drill down on subcategories within a category. If category A comprises three subcategories, namely 1, 2, and 3, you can drill down into each subcategory, specifically 1, 2, and 3, to retrieve selective data for each of these subcategories. |
Universal Profile | |
User Profile | Shows the profile name of the user. |
Profile Count (Measurement) | Shows the number of profiles. |
Community New Users (Measurement) | Shows the number of users who have signed up to the community. |
Date | Shows when the user profile was created. |
E-mail | Shows the e-mail id of the user if he/she has registered to the community via e-mail. |
Community User Points | Shows the number of points a user has earned in the community. |
Total User Likes (Measurement) | Shows the number of likes a user has given in the community. |
Total User Comments (Measurement) | Shows the number of comments a user has given in the community. |
Total User Replies (Measurement) | Shows the number of replies a user has given in the community. |
Client Profile List | Shows the profile list to which the user belongs. |
Screener Question | Shows the user responses to screener questions. Enter the exact screener question to view the responses. |