For all the reporting, you can use the following filter - 

Audio Only - False (for audio calls)

Video Conversation Ended - True

For all reporting - Data Source will be ‘Social Analytics’

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Total Video Calls

Total number of video calls in the selected time range.

Video Calls Completed

This shows the distribution of video calls done with date

% Cases with Video Calls

Percentage of cases in which Video Calls are used 

Video Calls assigned but not accepted

Video Calls Accepted

This shows the graph between the number of calls accepted by the fans with date

Time taken by agents to pick the call

Video Calls Cases Distribution Funnel

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Video Calls Unassigned

Average Duration of a Video Call

Average Predicted Agent Wait Time

Video Call Distribution with Case CF

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Device Distribution of Video Call

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