‎Update Case Details | Sprinklr Help Center

Update Case Details

Updated

2 years ago

This API can be used when we want to update custom fields/context in the middle of an ongoing conversation.
Parameters:

(every parameter is optional unless marked *):

Name	Typescript type	Description	Default Value
context*	StringTMap<string[]>	Map of custom field ids vs their value that should be updated on the conversation	-
conversationId	string	Sprinklr defined conversation ID	Latest active and open conversation

Examples

Updates '_c_abcdef123' custom field’s value as '123' on the conversation with ID 'conv_1'.

window.sprChat('updateConversationContext', {
conversationId: 'conv_1',
context: {
'_c_abcdef123': ['123'],
}
});

Updates '_c_abcdef123' custom field’s value as '123' on the latest active and open conversation

window.sprChat('updateConversationContext', {
context: {
'_c_abcdef123': ['123'],
}
});

This API can be used when we want to update custom fields/context for all the new conversations that will be started after this update.
Parameters:

(every parameter is optional unless marked *):

Name	Typescript type	Description	Default Value
clientContext*	StringTMap<string[]>	Map of custom field ids vs their value that should be updated on the conversation	-

Examples

Stores '_c_abcdef123' custom field’s value as '123' to be updated on all the conversation that are created from now on.

window.sprChat('updateClientContext', {
'_c_abcdef123': ['123'],
});