You are required to raise a support ticket with Sprinklr Support requesting the Public Certificate which is required for the configuration of the Adobe Analytics connector. The support team will provide you with the certificate which will be used in Step 2.2.

1. The customer is required to navigate to the following URL: https://adminconsole.adobe.com. Note that you can only access the site as an Administrator.

2. Find Adobe Analytics under the Product tab.

   Note The name - Adobe Analytics - will vary depending on how the customer has named Adobe Analytics in their environment.

3. Next, navigate to Product Profiles inside the Adobe Analytics product.​

4. Edit and verify if you have access to the desired Report Suites, Metrics, and Dimensions.​

   1. Additionally, click Edit alongside the desired entity and add, update, or remove the permissions. ​

5. After the verification, confirm that the Integration User has access to Report Suites, Metrics, and Dimensions. And now request for a certificate from the Support Team.

Once you've got the certificate from the Sprinklr support team, you are now required to create an API Integration within the Adobe IO Console. For more information, see Creating an API Integration.

1. Navigate to the following URL: https://console.adobe.io/.

2. Within the Project tab, click the Create new project button.​

3. Click the Add to Project button and select API from the drop-down menu. ​

4. On the Add an API pop-up window, select Adobe Analytics and click Next in the bottom right corner of the Add an API pop-up window.​

5. On the Configure API pop-up window, select Service Account (JWT). Next, use the Public Certificate shared by the Sprinklr support team and select the Product Profiles to assign the integration to a specific Cloud Manager role.

   Select Service Account (JWT) in the Configure API pop-up window.

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   Upload the Public Certificate shared by the Sprinklr support team in the Configure API pop-up window.

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   Select the Product Profiles in the Configure API pop-up window.

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6. Click Save configured API in the bottom right corner of the Configure API pop-up window. Once you save the configured API, an Integration is created message will appear on the window.

• Your client is now created. Notice your client has a Client ID (sometimes referred to as an API Key), an Organization ID, Technical Account ID, and Client Secret values.

• You can get all the relevant API keys Under APIS. Note that the following information is available, you can copy/save the info to install Adobe APIs in the Sprinklr Marketplace as mentioned in Step 4.

  • API Key (client_id)

  • Client Secret (client_secret)

  • TECHNICAL ACCOUNT ID (sub)

  • ORGANIZATION ID (iss)
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1. Open a new tab and scroll down to Platform Modules.

2. Click All Marketplace within Integrations.

3. In the Marketplace window, go to the Adobe Analytics and click Install.​

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4. In the Install Adobe Analytics pop-up window, enter a Name and Description.

5. Click Save in the bottom-right corner.​

6. Go to Adobe Analytics Users, click +Add Adobe Analytics User to authenticate Adobe Analytics into Sprinklr.​

7. In the Add Client Details pop-up window, enter the obtained details from Step 3 and click Add in the bottom right corner.​

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8. Click Save in the top right corner to configure Adobe Analytics in Sprinklr.

1. On the Market Place window, click Installed from the top dashboard bar.

2. Go to the Adobe Analytics app you want to configure and click Edit.

3. On the Configuration window, you can view and configure the application further. For more information, see Configure Adobe Analytics — Descriptions.

4. Click Save in the top-right corner.

Configure Adobe Analytics — Descriptions