Pinterest Channel Capabilities and Limitations

Updated 

Pinterest Capabilities

Capabilities

Sprinklr Supported

Notes

For details on media recommendations, see Pinterest Media Recommendations.

Change Profile Photo

No

API Limitation

Change Board Cover Photo

No

API Limitation

Publish Photo

Yes

Publish Video

Yes

Publish Link

Yes

Edit Board name and/or description

No

API Limitation

Like Pins

No

API Limitation

Repin a Pin

No

API Limitation

Reply to a Comment

No

API Limitation

Create a new Public Board

Yes

Create a new Secret Board

No

API Limitation

Schedule or Post a Pin to a single or multiple Boards

Yes

Schedule or Post multiple Pins to the same Board(s)

Yes

View all Pins associated with owned Public Boards

Yes

Protected Boards Supported

No

API Limitation

Edit a Published Post

No

API Limitation

Shorten a link

No

  • The link shorteners bit.ly and goo.gl are recognized natively by Pinterest as spam, so when using these shorteners in conjunction with pinning from a website, Sprinklr provides an error message to prompt you to remove the selected shortener. This feature helps you avoid content removal and ensure that your pins are published as intended.

  • Sprinklr allows for the shortening of links; however Pinterest only allows white labelled shortened links. Sprinklr is in the process of submitting spr.ly for whitelisting.

Create a new Pin from an already Pinned image

Yes

Search for Pins pinned from a specific domain

Yes

Keyword or Hashtag searches independent of the domain a Pin is from

No

API Limitation

Tag or Mention another Pinterest account

No

API Limitation

View all Comments on a Pin

No

API Limitation

Create Promoted Pins

No

API Limitation

Grab natively published carousel posts for Engagement

Yes

View name of User Commenting or Pinning images from a searched domain

No

API Limitation

View User ID of User Commenting or Pinning images from a searched domain

No

API Limitation

Pin Likes received both when posted natively and via Sprinklr

Yes

Pin Repins received both when posted natively and via Sprinklr

Yes

Pin Comments received both when posted natively and via Sprinklr

No

API Limitation

View sentiment of all Comments on a Pin

No

API Limitation

Ability to moderate on direct messages

No

API Limitation

Perform account-based Listening

Yes

Premium*

Utilize Pinterest as a general Listening Source

No

API Limitation

Useful Information about Pinterest Boards

  • We are able to Publish, Report, enable Audience Profiling, and create new pins from existing pins within the platform. 

  • In keeping with Pinterest's updates to their API to better protect the security and privacy of their users, the display of personal information for non-brand accounts is subject to the following conditions:

    • If a user comments on a Brand Pin the users’ information is not available and profile photo will be displayed as a pin icon.

    • If a Pin from an un-owned brand account comes in via a domain search the users’ information is not available and profile photo will be displayed as a pin icon.

  • Board created using "quick save" button is currently not supported in Sprinklr. If you'd like to promote the pin from the "quick save" board, you should re-pin the pin you want to promote in a new board. You could also move it another existing board.

Pinterest Limitations

  • Unable to pull in pins from 'Secret Boards' due to an API Limitation.

  • Unable to create 'private' boards on Pinterest via Sprinklr platform. However, in Monitoring Dashboards under "My Pins" column the private boards shows up as options (although it will not display any media) 

  • Unable to search for queries instead of domain URLs due to current API Limitations. However, you can select a Pinterest account as a source in listening and run all comments on pins through the listening queries that you have set up

  • Publishing with a rich pin via the Publisher is not currently supported

  • Unable to fetch the Pinterest private messages