Adding a WeChat Third Party account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.

Use Case

• You have the ability to manage WeChat account in multiple platforms.

• It will save Social Manager’s time to go through lengthy account addition process.

• You will be able to add a new WeChat Account with just scanning a QR code.

Steps to Add a WeChat Third Party Account

1. Click the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Listen.

2. In the Accounts (Settings) window, click Add Account in the top right corner.

3. In the Add Account window, search and select WeChat Third Party from the list of channels.

4. In the Official Accounts Platform Authorization pop-up window, scan the code with the admin's personal WeChat ID bound with the Official Accounts Platform.

5. On the Update Account window, 

   • Edit basic details of your account in Account Details, including changing the name of the account as it appears in Sprinklr, changing the Sprinklr User who is the owner of the account, creating a custom character count (which will apply to replies sent in Sprinklr), a default URL shortener, and an auto-populated signature to appear in replies sent from Sprinklr.

   • Under Groups to include Account in, select if you'd like to add the WeChat account to any Account Groups

   • Under Permissions, permission channel actions to Users and User Groups who should have access to the account. Learn more in Account Permissions.

   • Under Share this Account Across Spaces, choose the Workspaces that you would like the account to be visible in or share across all Workspaces to make the account visible globally within your Customer environment.

   • Under Subscribers, select Users or User Groups to subscribe them to account notifications.

   • Under Timezone, select a country and time zone to associate to the account if desired.

   • Under Properties, set any account properties as needed.

6. Click Save in the bottom right corner to apply your selections.