Capture User Input in Variable skill
Updated
Overview
In your digital twin interactions, capturing and storing user input in variables is essential for effective communication and process integration. By capturing and storing user inputs you can :
tailor interactions and services to meet individual user preferences and needs. For instance, your customer service digital twin captures user preferences and past interactions during support sessions. By storing this information, the digital twin can personalize future interactions, such as greeting the user by name, recalling previous issues, and suggesting solutions based on past queries.
seamlessly integrate across various processes and systems. For instance, your customer service digital twin captures and stores customer's order number and previous tickets. Now the twin can quickly access information such as Order status, previous ticket resolutions from systems such as Order Management systems and CRMs.
Steps to Capture User Input in Variable
Under the Sprinklr Service tab, select Digital Twin Studio within Persona Apps.
On the Digital Twin Studio window, click the Digital Twins icon on the left side of the window
Select the Digital Twin in which you want to add variable to capture user input variable. The selected Digital Twin window will open.
Navigate to Skills & Tasks and click View.
On the Tasks Manager window, click View Skills.
Click on Add skill and select Update Properties from the dropdown.
Enter the skill Name and Description.
Enter the Name and Description. In the Setup Function field, you can either create an internal variable or select from the custom field.
To add an internal variable, fill in the Name, Description, Type, and Required as Yes or No in the Select inputs to capture section.
To update the value of a custom field, select the Name from the dropdown and Required as Yes or No in the Select custom fields to be tagged section.
Click Save to add the variable to your Digital Twin.